Connect+Learn: Teams Update Roundup

2020 saw the release of many new and important Teams updates. Join us for this roundup of some of the end of 2020’s most exciting updates for Microsoft Teams. Topics covered will include:

      • Updates to the join Teams meeting settings
      • Updates to in-meeting settings including background noise suppression and adding apps
      • Status setting updates (appear offline, out to lunch etc.)
      • And more…

Resources

Connect+Learn: UTORMFA – Session 4

U of T faculty, librarians and staff across the tri-campus community are all invited to self-enroll in UTORMFA, an important part of a holistic information security program that will help support the University’s mission to protect user accounts and data.

Join Connect+Learn and representatives from Information Security for a guide to self-enrolling in UTORMFA. Topics covered will include:

  • What is multi-factor authentication (MFA) and why is it important?
  • What is UTORMFA?
  • How do I self-enroll in UTORMFA?

Resources

Kronos upgrade information session

Date: December 4, 2020
To: AMS
From: EASI Kronos Team
Re: Kronos upgrade information session

 

As you may be aware, Kronos has been upgraded to v8.1.7 and is now flash-free. In addition to the elimination of flash, users may also notice the following changes:

  • A more consistent and user-friendly look and feel throughout the platform, including employee punches and transfer selection for managers 
  • Enhancements to functionality, for both Timekeeper and Advanced Scheduler modules 
  • Addition of “After Next Schedule Period” in the Schedule widget 
  • Slight changes in manager navigation and manager delegation 
  • Enhancement to mobile application  

Join Connect+Learn and representatives from the EASI Kronos team on December 9 at 12 p.m. to learn about changes related to the Kronos upgrade and to have your questions about the upgrade answered. We encourage payroll representatives, managers and supervisors to register for this session.

This session will feature a demo of the changes in Kronos and a question and answer session at the end. Please read the information below for session details.

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Kronos Upgrade Information Session

Wednesday, December 9 at 12 p.m.

Or call in (audio only):

+1 647-794-1609 Canada, Toronto

Phone Conference ID: 969 452 089#

Add to Calendar

 

We look forward to seeing you there.

Kind regards,

EASI Kronos Team

Connect+Learn: UTORMFA – Session 3

U of T faculty, librarians and staff across the tri-campus community are all invited to self-enroll in UTORMFA, an important part of a holistic information security program that will help support the University’s mission to protect user accounts and data.

Join Connect+Learn and representatives from Information Security for a guide to self-enrolling in UTORMFA. Topics covered will include:

  • What is multi-factor authentication (MFA) and why is it important?
  • What is UTORMFA?
  • How do I self-enroll in UTORMFA?

Resources

Connect+Learn: IT Service Centre for End Users

In 2019 the University of Toronto launched the IT Service Centre, a centrally supported service desk solution to streamline and respond to IT service requests. The IT Service Centre is a great solution for service fulfillers, but it also makes getting IT help as a University community member easier than ever!

Join us for this session on how you can make the IT Service Centre work for you. Topics covered will include:

  • What is the IT Service Centre?
  • Navigating the IT Service Centre
  • What services can I request through the IT Service Centre?
  • How can the IT Service Centre help me find IT support?
  • How can I use the IT Service Centre knowledge base to learn more about a technology?

Resources

Shared mailbox requests can now be submitted through the Enterprise Service Centre

Date: November 24, 2020
To: 
ACE-IT, InfoTech, AMS, EITU
From: 
EASI Digital Workplace
Re:
Shared mailbox requests can now be submitted through the Enterprise Service Centre

 

Pursuant to our previous email, the form to submit new shared mailbox requests is now live. Community members can submit requests for new shared mailboxes directly to the University’s Enterprise Service Centre (ESC) using the Create Shared Mailbox Request form here. Read the updated instructions, and access the new form, here: https://uthrprod.service-now.com/kb_view.do?sysparm_article=KB0010164.

Additional information on this process can be found below. 

Note: UTSC staff and faculty should continue to submit new shared mailbox requests through the IITS Help Desk via helpdesk@utsc.utoronto.ca /416-287-HELP (4357). 

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Background 

On November 24, the University of Toronto moved to a full-service shared mailbox creation process. Community members can now submit requests for new shared mailboxes directly to the University’s Enterprise Service Centre (ESC). Once the request form is submitted, it will be processed by Information Technology Services (ITS). The requesting user will be notified once their new shared mailbox is ready. 

Can users still submit new shared mailbox requests to Reader Registration? 

As of November 24, Reader Registration is no longer be processing new shared mailbox requests. All shared mailbox requests should now be submitted to the ESC using the Create Shared Mailbox Request form. 

How is the new shared mailbox request process different from before? 

Previously, community members who requested new shared mailboxes submitted shared mailbox requests on University letterhead to Reader Registration. They were then issued a library number and alternate ID number and directed through a set-up process.  

The new shared mailbox request process only requires a single form submission: once the Create Shared Mailbox Request form is submitted through the ESC, the requester’s manager will automatically receive a notification to approve the request. Once approved, the rest of the set-up process is facilitated by ITS. The requesting user will receive a notification when their shared mailbox is ready, and no other steps are required. 

How can I learn more about the new shared mailbox creation process? 

You can learn more about the new shared mailbox creation process through our updated documentation: https://uthrprod.service-now.com/kb_view.do?sysparm_article=KB0011447.

For additional questions, please submit a ticket through the ESC at: uoft.me/esc. 

Kind regards, 

EASI Digital Workplace 

Self-Enroll in UTORMFA – Session 2

U of T faculty, librarians and staff across the tri-campus community are all invited to self-enroll in UTORMFA, an important part of a holistic information security program that will help support the University’s mission to protect user accounts and data.

Join Connect+Learn and representatives from Information Security for a guide to self-enrolling in UTORMFA. Topics covered will include:

  • What is multi-factor authentication (MFA) and why is it important?
  • What is UTORMFA?
  • How do I self-enroll in UTORMFA?

Resources