Frequently Asked Questions (FAQs):
In order to provide virtually identical output on a large variety of printers, certain minimum capabilities must be met by the printer.
A printer must HP Laserjet III (PCL) OR PostScript compatible. This includes HP Laserjet III, 4 and 5 family printers, Apple Laserwriter compatible printers, most IBM and Lexmark printers, and many other printers that are compatible with the above mentioned printers.
Examples of suitable printers are HP LaserJet 4, HP LaserJet 5, LaserWriter 16/600, and Lexmark 403x and Optra printers are all examples of suitable printers.
By far the easiest and most reliable printer configuration is realized with a printer that is directly on the campus backbone ethernet. For example, an HP LaserJet 4 or 5 printer with a JetDirect ethernet card, a Lexmark Optra with an internal network adapter, or a LaserWriter 16/600 with builtin ethernet connectivity are examples of easily configured printers.
Dot matrix, daisy wheel, HP Deskjet, LaserJet II, StyleWriter, and DeskWriter are examples of printers that arenot supported .
Users need a network connection that supports a Unix style lpd print connection.
This can be accomplished in a large number of ways depending on the computing environment you are in.
Please visit the AMS / ROSI Printer Request Form to get your printer defined as an output device in the AMS system.
If you are setting up a new printer, the following information is required:
- lpd hostname:
- lpq queuename:
- printer model:
- printer mode:
- contact person:
The host name (IP address) of the machine that will accept lpd (unix line printer daemon) jobs from our print server (emma.utcc.utoronto.ca). If the destination is an HP LaserJet on an ethernet network (via a JetDirect card) then the hostname is usually is the IP address of the printer, ie. the IP address that has been assigned to the printer. If the the destination is a PC running SAPLPD then the hostname is the IP address of the PC running SAPLPD. If the destination is a printer attached to a Unix machine or a Novell server running Flex/IP or Unix Print services, then the hostname is the IP address of the Unix host or Novell server. If the printer is connected to a Mac running MacLPD then the hostname is the IP address of that Mac. In the case of a dialup user that has no campus backbone ethernet connection for their printer, supply the library barcode instead of an IP address or hostname.
The name of the queue on the lpd host to which print jobs are to be sent. If this is an HP LaserJet directly on an ethernet network, the queuename is usually raw. If this is a printer attached to a PC running SAPLPD then the queuename is the port to which the printer is connected, usually lpt1. If the printer is connected to a Unix host or Novell file server running Flex/IP or Unix Print Services then the queuename will be the name of the queue on that host or server to which jobs should be sent. If this is a printer accessed via MacLPD then the queuename is the parameter from the LPD.config file in the SPOOL folder.
The actual model of the printer that print jobs are to be sent to.
The printer mode is the normal mode of operation of the printer. Usually this is PCL or PostScript. Typically an HP LaserJet uses PCL mode and an Apple LaserWriter uses PostScript mode. Some HP LaserJets may operate in PostScript mode if they have the PostScript option installed. If you have a printer that supports multiple modes, only provide the preferred mode.
This is a simple 3 or 4 word description that will display in the long list of possible printers available onthe system. Choose this to be something meaningful to the people that will be using the printer. It is recommended that this indicates the business function rather than a person’s name. For example “Dept XXX – Business Officer” or “Dept YYY Accounting Clerk”.
Contact and Department:
Provide a contact name and telephone number so that the person setting up the printers can contact you in case there are other questions. Include the department name so that printers can be grouped by department.
What do I do with this information?
Send it via electronic mail to firstname.lastname@example.org.
“registered IP address” no longer required
It is no longer required for you to “register” the IP address of the host that will accept the print jobs. It is not a bad idea to register them, but it is no longer required . Keep in mind that in order to get SAPLPD running on a PC, SAPLPD must be able to obtain the PC’s hostname, either by using a registered IP address or assigning a name in the PC’s local HOSTS file.
Example1: Printer directly on the network using an HP JetDirect card.
Please configure the following printer for printing from AMS (SAP)(FIS) Printer IP Address (lpd hostname): 128.100.102.XXX Queue: raw Printer: HP LaserJet 4siMX Mode: PostScript Description: YYY Dept Printer Contact: Jane Doe, YYY department 978-1234
Example2: Printer connected to a workstation using SAPLPD program to accept the lpd connection.
I would like to set up printing from SAP on the printer in my office. The IP address of my computer is (lpd hostname): 128.100.XX.XXX Queue: LPT1 Printer: HP LaserJet IIIP Language: PCL5 Description: My Favorite Printer Thanks. John Smith Business Officer Faculty of Whatever (416) 978-1234 Voice (416) 978-5678 Fax
Example 3: Dialup user with printer attached to PC
Please configure the following printer for AMS printing: lpd hostname: 02780924 (library barcode) lpq queuename: LPT1 printer model: HP LaserJet 4M printer mode: PostScript description: Dept of XXX business officer contact: email@example.com
Note that in the above examples, the “mode” and “language” are used for the printer mode. The printer mode is often referred to as a “page description language”. If your printer supports multiple modes, it is recommended that you use the same mode for AMS printing as you do for your regular everyday printing. For example, if you have a LaserJet 4M which can do either PCL or PostScript, and you have WIndows configured to print in PCL mode and not PostScript mode, then AMS printing should also be done in PCL mode.
Also if you already have some printers defined in your department, it would help to mention them to make sure the new printer
If you see no printers showing up on the list, this means that SAP does not believe that any of the printers available can handle the format of the document. Check the Format (should be down near the bottom of the screen, you may have to scroll down) and make sure that it is correct. The most common cause for this is that there is NO FORMAT at all chosen. Choose an appropriate format from the available list
Many “request for access” forms contained incomplete information about printers. If this was the case, then it was impossible to configure the printer in the AMS system.
All printers that COULD be defined from the information provided on the access forms HAVE been defined unless it is a very recent request.
If your request was submitted a while ago, and you still do not see your printer in the list of available printers, please contact the support staff by email (firstname.lastname@example.org) and provide the necessary information.
This information includes:
lpd queue name
Printer mode (PostScript or HP/PCL)
If you are unfamiliar with any of this required information please read the other WWW pages regarding printing and they will explain what is required and the many different approaches there are to connecting your printer to the AMS system.
When you print a report, if you fail to select “print Immediately” then the print job goes to the output controller and waits for you to “print it”. Select the job and choose Print to send it on its way.
You can set print immediately as the default from the
System>>User Profile>>User Defaults
menu so that this will always be the case.
At any time when you have a problem printing, check the output controller
And look at your print spool requests to determine their status.
The output controller will tell you whether they are in process, waiting, had an error, or have completed.
If you had selected print immediately, and the job is in the output controller showing an error message, you can double click on the job and then display the log to see what the error was. If it is a system error of some form, please report the problem to the console operator at 978-7335.
If your print jobs are showing WAIT status then there may be a long print job that is holding up the print queue. At month end, there is a possibility of seeing a delay of perhaps 1 hour while the huge month end report is transmitted to the print system.
If your jobs have left the AMS system (completed) but have not printed, check your local print configuration for problems. For SAPLPD users, the two most likely problems are: SAPLPD is no longer running; SAPLPD is running but detected a configuration problem.
If SAPLPD is no longer running, start it and wait a few minutes and print jobs should print if they are waiting.
If SAPLPD is reporting that it is unable to resolve the HOSTNAME or TCP/IP is not loaded? then you need to look at your local PC configuration. Look at the SAPLPD Known Problems list file for information on setting the hostname.
If your jobs show completed, but still have not printed, and everything looks correct at your end, contact Operations at 978-7335 and report the problem. They can look for your print jobs at various stages along the route to your printer and check for problems. Please tell them you are an AMS user and provide them with the name of your AMS printer (the 3 character name assigned to your printer).
To make one of the printers in the list of printers your default printer, use
System>>User Profile>>Own Data>>Defaults>>Output Device
to set that printer as the default. A different printer can be chosen at print time if desired, but normally this will save you time by having the correct printer already chosen.
It is also recommended that you select Print Immediately as well as Delete After Printing on this same screen.
The SAPLPD program is a small Windows utility program that allows lpd print jobs to pass from the network through your PC to a printer port.
Installation and configuration is relatively simple. For the most part you simply RUN the SAPLPD.EXE program.
IMPORTANT: SAPLPD MUST be running on the PC for print jobs to pass through the PC to the printer. This program is in ADDITION to the SAPGUI progra m used to access the AMS system. If the SAPLPD program is not running, print jobs will simply queue up waiting for your PC to accept them.
The most common way to do this is to add it to the StartUp group in Windows so that it runs as Windows starts. Normally there is little to see in the SAPLPD log window so you can set it to “Run Minimized” so it will quietly run as an icon and pass print jobs through.
Click here to access more information about Windows Internet Connection Firewall and AMS access and Printing (PDF)
For help with AMS Printing:
AMS / ROSI Printer Request Form:
Contact Terry Jones, Client Services Support, ITS