Enterprise Service Delivery (ServiceNow)

The Enterprise Service Delivery (ServiceNow) service offering provides implements business process workflows on the St. George campus instance of ServiceNow (initially for ITSM and HR). This environment provides the necessary framework for business process digital transformation including shared incident, problem, and knowledge management facilities as well as service catalog facilities. A full suite of business process digital transformation consulting, development, transition, training, and support (tier 2) services are available.

SO RECIPIENT: Staff, Faculty at St George campus.
SO OUTPUT: An implemented ServiceNow-based business process workflow.
ITS UNIT: EASI
SERVICE CATEGORY: IT Professional Services
SERVICE NAME: IT Service Management Service
SYSTEMS: SERVICENOW

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