Holiday Outages
December 23, 2024 at 12:00 p.m.
to January 6, 2025 at 7:00 a.m.
*uSOURCE will open at 9:00 a.m.
Please note that if a system/interface is not available, reasonable but limited attempts will be made to fix the problem. There will be no HR or Financial Services staff available to help resolve problems for administrators.
Access to the Enterprise Service Centre will be available to browse knowledge base content and access incident or request tickets, however, services provided by support agents may not be available prior to the university’s reopening.
Power BI, Azure Data Studio, Tableau, and TM1 will be available, but will be unsupported. The central data warehouse will not be updated until the morning of January 6, 2025.
Administrative Management Systems (AMS) Planned Outages
Please note that the planned outage dates and times listed below refer to AMS availability. For details on HR paid record locking during pay runs, see below.
|
Service |
System Availability / Regular Hours |
Planned Outages 2024 (November/December) |
|
Academic Administrative Appointments (AAA) |
Daily, 4 am to 1 am |
From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. |
|
AMS |
Daily, 4 am to 1 am |
From Tuesday, November 26 at 5:00PM to Wednesday, November 27 at 7:00AM, due to Bi-Weekly Pay Period 24. From Friday, November 29 at 5:00PM to Sunday, December 1 at 7:00AM, due to FI November month end. From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. From Tuesday, December 10 at 5:00PM to Wednesday, December 11 at 7:00AM, due to Bi-Weekly Pay Period 25. From Monday, December 16 at 5:00PM to Tuesday, December 17 at 7:00AM, due to Monthly Pay period 12 phase_01. From Tuesday, December 17 at 5:00PM to Wednesday, December 18 at 7:00AM, due to Monthly Pay period 12 phase_02. From Wednesday, December 18 at 5:00PM to Thursday, December 19 at 7:00AM, due to Bi-Weekly Pay Period 26. From Monday, December 23 at 12:00PM to Monday, January 6 at 7:00AM, due to FI December month end and holiday shutdown. |
|
Capital Projects Portal |
Daily, 4 am to 1 am |
From Friday, November 29 at 5:00PM to Sunday, December 1 at 7:00AM, due to FI November month end. From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. From Monday, December 23 at 12:00PM to Monday, January 6 at 7:00AM, due to FI December month end and holiday shutdown. |
|
Employee Self-Service & Manager Self-Service (ESS/Portal) |
Daily, 4 am to 1 am |
From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. |
|
EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify) |
24/7 |
From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. |
|
Expense Reimbursement Direct Deposit (ERDD) |
Daily, 4 am to 1 am |
From Friday, November 29 at 5:00PM to Sunday, December 1 at 7:00AM, due to FI November month end. From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. From Monday, December 23 at 12:00PM to Monday, January 6 at 7:00AM, due to FI December month end and holiday shutdown. |
|
Fiori Launchpad Reporting |
Daily, 4 am to 1 am |
From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. |
|
Invoice Workflow |
Daily, 4 am to 1 am |
From Friday, November 29 at 5:00PM to Sunday, December 1 at 7:00AM, due to FI November month end. From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. From Monday, December 23 at 12:00PM to Monday, January 6 at 7:00AM, due to FI December month end and holiday shutdown. |
|
Kronos |
24/7 |
|
|
My Customer Account |
Daily, 4 am to 1 am |
From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. |
|
My Research (MR/Portal) |
Daily, 4 am to 1 am |
From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. |
|
Performance, Learning & Recruiting (SuccessFactors) |
24/7 |
|
|
SAP Asset Manager Mobile |
24/7 |
From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. |
|
Service Order Requests |
Daily, 4 am to 1 am |
|
|
Telephone Service Orders |
24/7 |
|
|
Telephone Directory Services |
24/7 |
|
|
U of T Directory |
24/7 |
|
|
uSOURCE (E-Procurement) |
24/7 |
From Friday, November 29 at 5:00PM to Sunday, December 1 at 9:00AM, due to FI November month end. From Saturday, December 7 at 5:00AM to 11:00AM due to system maintenance. From Monday, December 23 at 12:00PM to Monday, January 6 at 9:00AM, due to FI December month end and holiday shutdown. |
*During the Bi-Weekly pay run, the HR bi-weekly paid staff records are locked at 5pm and unlocked the following day after the payroll department approves the pay results. (Users will be notified.)
**During the Monthly pay run phase 1, the HR monthly paid records are locked at 5pm and remain locked during the following business day. (Users will be notified.)
***During the Monthly pay run phase 2, the HR monthly paid records are unlocked the following day after the payroll department approves the pay results. (Users will be notified.)
For comments/queries, please contact the AMS Production Control via email at: procntl@utoronto.ca
Administrative Management Systems (AMS) Holiday Schedule
| Service | System Availability / Regular Hours | Holiday Outages 2024 / 2025 |
|---|---|---|
| Academic Administrative Appointments (AAA) | Available |
Regular Hours |
| AMS | Unavailable |
Dec 23, 2024 at 12pm |
| Capital Projects Portal | Unavailable |
Dec 23, 2024 at 12pm |
| Employee Self-Service & Manager Self-Service (ESS/Portal) | Available |
Regular Hours |
| EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify) | Available |
Regular Hours |
| Expense Reimbursement Direct Deposit (ERDD) | Unavailable |
Dec 23, 2024 at 12pm |
| Fiori Launchpad Reporting | Available |
Regular Hours |
| Invoice Workflow | Unavailable |
Dec 23, 2024 at 12pm |
| Kronos | Available |
Regular Hours |
| My Customer Account | Available |
Regular Hours |
| My Research (MR/Portal) | Available | Regular Hours (Daily, 4am to 1am) |
|
Performance, Learning & Recruiting (SuccessFactors) |
Available | Regular Hours (24 hours) |
| SAP Asset Manager Mobile | Available | Regular Hours (24 hours) |
| Service Order Requests | Available | Regular Hours (Daily, 4am to 1am) |
| Telephone Service Orders | Available | Regular Hours (24 hours) |
| Telephone Directory Services | Available | Regular Hours (24 hours) |
| U of T Directory | Available |
Regular Hours |
| uSOURCE (E-Procurement) | Unavailable |
Dec 23, 2024 at 12pm |
For comments/queries, please contact the AMS Production Control via email at: procntl@utoronto.ca
Student Information Systems (SIS) Holiday Schedule
Student Records and Services
| Date | System Availability |
|---|---|
| Tuesday, December 24, 2024 – Friday, January 3, 2025 |
ROSI Admin and ROSI Files will be available 24/7 |
| Tuesday, December 24, 2024 – Friday, January 3, 2025 |
ACORN/ ROSI Admin /ROSI Files/ROSI Express/Associated systems will be available. Hours of operation do not change from what is posted. The systems will run unsupported and will not be monitored except as follows:
|
| Monday, December 23, 2024 – Sunday, January 5, 2025 inclusive | Degree Confirmation Application not available |
| Monday, January 6, 2025 | Regular batch cycle run |
| Monday, January 6, 2025 | University Opens: Start of new session |
ASSUMPTIONS REGARDING SUPPORT
- All EASI staff required to work or be on-call will have access to the necessary systems from home.
- In the event that on-call staff is unable to fix a reported problem, the application/system will be taken out of service until the University reopens on Monday, January 6, 2025.
- There will be no registrarial or student accounts staff available to help resolve problems for students or to answer questions.