Enterprise Shared Services (EntSS)
The Enterprise Shared Services team is responsible for the operation and support of centrally managed IT services including ITSM and HR instances of ServiceNow within the Enterprise Service Centre (ESC), information management based on the SharePoint platform, DocuSign Electronic Signature, QLess Virtual Queue Management, JIRA and Confluence, and core institutional Microsoft 365 applications. The Enterprise Shared Services team also provides the University of Toronto community with remote and onsite support services for their standard workstation and mobile technology requirements, including system installation, configuration, disposal, data storage, business continuity, software licensing and updates, virus and ransomware prevention and cleanup, and business solutions implementation.
Supporting managed workstations and Microsoft Office 365 services, the Digital Workplace team provides the University of Toronto community with efficient support of their standard technology requirements, including machine installation, configuration, disposal, data storage, business continuity, software licensing and updates, virus and ransomware prevention and cleanup, and business solution implementation.
Enterprise Service Centre
The Enterprise Service Centre (ESC) is a centrally supported service desk solution based on the ServiceNow platform. The ESC provides a modern and streamlined service and support experience for requesters while also providing central and divisional service agents with a highly efficient and collaborative environment with access to the real-time data needed to make timely evidence-based decisions.
The Information Management team supports the SharePoint Online platform in addition to providing a number of consultative and project-based services in support of electronic document management at the University of Toronto.