Past Initiatives

VoIP Billing Project

Since early 2017, U of T has been transitioning over 12,000 faculty and staff from a Bell phone system to VoIP. Now that this massive initiative is almost complete, Financial Services in partnership with Information Technology Services are excited to improve reporting and billing for end users.

UTORexchange and UTORmail Decommissioning

With the implementation of Office 365/UTmail+ across the University, the University began decommissioning the institutional legacy email services, UTORexchange and UTORmail on February 1, 2019. UTORexchange was decommissioned as of January 2020 and all email accounts still residing on UTORexchange were closed and permanently deleted.

Office 365 Migration

In 2018 the University faculty and staff migrated to Office 365, joining the over 235,000 students and alumni. The outcome of the migration included the replacement of the legacy UTORexchange and UTORmail services for faculty and staff. The UTORexchange equipment reached end-of-life, which meant that 20,000 UTORexchange accounts were migrated to UTmail+ powered by Office 365.

Enterprise Service Centre: Information Technology Services

The University of Toronto is implementing a centrally supported service desk solution to streamline, track and respond to service requests to the central Information Technology Services and Human Resources & Equity divisions. The scope of the current project is expected to streamline over 40,000 annual HR&E requests and 38,000 ITS inquiries. The solution will serve as a model for implementation within other areas at the University.