Past Initiatives

Award Explorer

U of T’s Enrolment Services, in partnership with Enterprise Applications and Solutions Integration, is pleased to announce the launch of the Public Repository as part of Award Explorer – a centralized, searchable database from admissions to in-course and graduating awards. Future and current undergraduate and graduate students can easily look for awards in one location using a combination of keyword searches and filters, including award type, campus/faculty/college, citizenship and more.

Enterprise Service Centre: Information Technology Services

The University of Toronto is implementing a centrally supported service desk solution to streamline, track and respond to service requests to the central Information Technology Services and Human Resources & Equity divisions. The scope of the current project is expected to streamline over 40,000 annual HR&E requests and 38,000 ITS inquiries. The solution will serve as a model for implementation within other areas at the University.

External Email Banner Project

Information Technology Services (ITS) has introduced external email notification banners for UTmail+ (Microsoft 365) for all faculty, staff and students. This banner will help to protect U of T from hackers and phishing attempts, and will also protect valuable information.

Phishing emails often ask recipients to click on links or open attachments, and frequently appear to come from internal senders. This warning banner appears on all emails originating from outside U of T systems and will serve as a reminder to treat external emails with caution. Messages from legitimate U of T senders will not display the banner.

Office 365 Migration

In 2018 the University faculty and staff migrated to Office 365, joining the over 235,000 students and alumni. The outcome of the migration included the replacement of the legacy UTORexchange and UTORmail services for faculty and staff. The UTORexchange equipment reached end-of-life, which meant that 20,000 UTORexchange accounts were migrated to UTmail+ powered by Office 365.

Phonebook Directory Refresh

U of T is currently working to replace its current phonebook directory with a more modern, accurate and mobile-friendly website – it’s a development that will provide users with a completely revamped and accessible interface, available on tablets and phones.

Since fall 2019, Information Technology Services along with Human Resources & Equity have worked to improve data accuracy and have also conducted extensive research, design and usability testing across all three campuses.

Student Information Systems Website Refresh

The Student Information Systems (SIS) team is working to replace its current SIS for Staff website with a more secure, modern, and up to date SharePoint site. It’s a development that will provide users with an improved user experience thanks to its new design, accessible interface, extended search results and accessibility features.

Users will be able to gain access to additional, secure information since SharePoint requires UTORid authentication. In addition to this added security, the SIS team has also worked on enhancing content accuracy, and website structure and design.

UTORexchange and UTORmail Decommissioning

With the implementation of Office 365/UTmail+ across the University, the University began decommissioning the institutional legacy email services, UTORexchange and UTORmail on February 1, 2019. UTORexchange was decommissioned as of January 2020 and all email accounts still residing on UTORexchange were closed and permanently deleted.

VoIP Billing Project

Since early 2017, U of T has been transitioning over 12,000 faculty and staff from a Bell phone system to VoIP. Now that this massive initiative is almost complete, Financial Services in partnership with Information Technology Services are excited to improve reporting and billing for end users.