Prepare for UTORmail Account Closure

If you will not be upgrading your UTORmail email account to UTmail+, you will continue to receive decommissioning notices until your account is deactivated.

Before your mailbox is decommissioned, you may wish to export out data for your records and inform your contacts of an alternate email address where they can reach you.

Please review the information below for steps you can take to preserve your data and notify contacts of your email account closure.

1. Export content

The following procedures will enable you to export out the contents of your UTORmail account to preserve information such as email messages and contacts. Please click through to individual articles for detailed instructions.



  • Exporting contacts from UTORmail Webmail: KB0012529
  • Export contact lists from Outlook for Windows: KB0012526
  • Export contact lists from Outlook 2016 for Mac: KB0012527
  • Export contact lists from Thunderbird: KB0012528

iOS Notes

  • Back up UTORmail Notes on iOS device: KB0012524

Calendar and local folders in Outlook/other mail clients

  • These are not part of your UTORmail account; instead, they are stored locally on your computer.

If you need to set up your UTORmail account in a mail client:

  • Set up Outlook for Windows for UTORmail: KB0012532
  • Set up UTORmail on Outlook for Mac: KB0012533
  • Configure Mac Mail 9 for UTORmail: KB0012535
  • Configuring Thunderbird for UTORmail: KB0012534
  • UTORmail: Mobile Device Configuration: KB0012536

2. Notify contacts of change of email address  (optional)

To avoid missed correspondence, reach out to your contacts to inform them that your email address will be going out of service. Remember to supply an alternative means for them to contact you. 

Don’t forget to update your contact information with:

  • People or organizations you correspond with.
  • Subscriptions to newsletters, mailing lists or listservs. 
  • Services that provide alerts and notifications (e.g. news, banking or taxes, health and safety alerts).
  • Online logins and accounts (e.g. social media, online shopping, clubs and memberships). 

If you wish to open a new email account, there are numerous free and paid email providers to choose from. Examples of free email services include Gmail (from Google), (from Microsoft), or Yahoo! Mail. Home internet providers such as Rogers or Bell may also include email accounts as part of their service packages.