Enterprise Shared Services (EntSS)
The Enterprise Shared Services team is responsible for the operation and support of centrally managed IT services, including the IT and HR service centres in the Enterprise Service Centre (ESC)/ServiceNow, information management based on the SharePoint platform, DocuSign Electronic Signature, and the UTAlert, UTsend and LISTSERV communications platforms. Enterprise Shared Services also operates and supports core institutional Microsoft 365 (M365) applications and services, such as UTmail+, Intune, and Teams Phone. The Enterprise Shared Services’ Digital Workplace team provides the University of Toronto community with remote and onsite support services for their standard workstation and mobile technology requirements, including system installation, configuration, disposal, data storage, business continuity, software licensing and updates, virus and ransomware prevention and cleanup, and business solutions implementation.
Digital Workplace
Supporting managed workstations and Microsoft Office 365 services, the Digital Workplace team provides the University of Toronto community with efficient support of their standard technology requirements, including machine installation, configuration, disposal, data storage, business continuity, software licensing and updates, virus and ransomware prevention and cleanup, and business solution implementation.
Learn more about Microsoft 365
Learn more about Managed Desktop
Enterprise Service Centre
The Enterprise Service Centre (ESC) is a centrally supported service desk solution based on the ServiceNow platform. The ESC provides a modern and streamlined service and support experience for requesters while also providing central and divisional service agents with a highly efficient and collaborative environment with access to the real-time data needed to make timely evidence-based decisions.
Information Management
The Information Management team supports the SharePoint Online platform in addition to providing a number of consultative and project-based services in support of electronic document management at the University of Toronto.