Following the recent renewal of the AMS certificate, some users are encountering an error when logging into the AMS SAP GUI. After further investigation, we have identified that the issue is due to some devices missing a specific root certificate issued by Sectigo, our certificate authority.
View instructions for a temporary workaround for affected users.
We are consulting with Information Security and will continue to provide updates as we work with Divisional IT Administrators to resolve the issue.
Administrative Management Systems (AMS)
Please note that the planned outage dates and times listed below refer to AMS availability. For details on HR paid record locking during pay runs, see below.
| Service | System Availability / Regular Hours | Planned Outages |
| Academic Administrative Appointments (AAA) | Daily, 4 a.m. to 1 a.m. |
From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. |
| AMS | Daily, 4 a.m. to 1 a.m. |
From Friday, May 30 at 5 p.m. to Sunday, June 1 at 7 a.m., due to FI May month end. From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. From Tuesday, June 10 at 5 p.m. to Wednesday, June 11 at 7 a.m., due to Bi-Weekly Pay Period 12. From Friday, June 20 at 5 p.m. to Saturday, June 21 at 7 a.m., due to Monthly Pay period 06 phase_01. From Monday, June 23 at 5 p.m. to Tuesday, June 24 at 7 a.m., due to Monthly Pay period 06 phase_02. From Tuesday, June 24 at 5 p.m. to Wednesday, June 25 at 7 a.m., due to Bi-Weekly Pay Period 13. From Friday, June 27 at 5 p.m. to Tuesday, July 1 at 7 a.m., due to FI June month end. |
| Capital Projects Portal | Daily, 4 a.m. to 1 a.m. |
From Friday, May 30 at 5 p.m. to Sunday, June 1 at 7 a.m., due to FI May month end. From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. From Friday, June 27 at 5 p.m. to Tuesday, July 1 at 7 a.m., due to FI June month end. |
| Employee Self-Service & Manager Self-Service (ESS/Portal) | Daily, 4 a.m. to 1 a.m. |
From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. |
| EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify) | 24/7 |
From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. |
| Expense Reimbursement Direct Deposit (ERDD Availability) | Daily, 4 a.m. to 1 a.m. |
From Friday, May 30 at 5 p.m. to Sunday, June 1 at 7 a.m., due to FI May month end. From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. From Friday, June 27 at 5 p.m. to Tuesday, July 1 at 7 a.m., due to FI June month end. |
| Fiori Launchpad Reporting | From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. | |
| Invoice Workflow | Daily, 4 a.m. to 1 a.m. |
From Friday, May 30 at 5 p.m. to Sunday, June 1 at 7 a.m., due to FI May month end. From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. From Friday, June 27 at 5 p.m. to Tuesday, July 1 at 7 a.m., due to FI June month end. |
| Kronos | 24/7 |
|
| My Customer Account | Daily, 4 a.m. to 1 a.m. |
|
| My Research (MR/Portal) | Daily, 4 a.m. to 1 a.m. |
From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. |
| Performance, Learning & Recruiting (SuccessFactors) | 24/7 | From Tuesday, June 17 at 3 to 5 a.m., due to system maintenance. |
| SAP Asset Manager Mobile |
From Tuesday, June 17 at 3 to 5 a.m., due to system maintenance. |
|
| Service Order Requests | Daily, 4 a.m. to 1 a.m. | |
| Telephone Service Orders | 24/7 | |
| Telephone Directory Services | 24/7 | |
| uSOURCE (E-Procurement) |
From Friday, May 30 at 5 p.m. to Sunday, June 1 at 9 a.m., due to FI May month end. From Saturday, June 7 at 5 a.m. to 12 p.m., due to system maintenance. From Friday, June 27 at 5 p.m. to Tuesday, July 1 at 9 a.m., due to FI June month end. |
|
| U of T Directory | 24/7 |
|
*During the Bi-Weekly pay run, the HR bi-weekly paid staff records are locked at 5 p.m. and unlocked the following day after the payroll department approves the pay results. (Users will be notified.)
**During the Monthly pay run phase 1, the HR monthly paid records are locked at 5 p.m. and remain locked during the following business day. (Users will be notified.)
***During the Monthly pay run phase 2, the HR monthly paid records are unlocked the following day after the payroll department approves the pay results. (Users will be notified.)
For comments/queries, please contact the AMS Production Control via email at: procntl@utoronto.ca
Student Information Systems (SIS)
Student Records and Services
| Service | System Availability / Regular Hours | Planned Outages |
|---|---|---|
|
Accommodated Testing Services |
24/7 |
|
|
ACORN |
||
|
Azure Data Studio |
24/7 | |
|
Degree Explorer |
24/7 |
|
| EASI Institutional File Transfer | 24/7 |
|
| Elections | 24/7 |
|
| eMarks | ||
| Online Administrative Student Information System (OASIS) | 24/7 | |
|
Power BI |
24/7 | |
| ROSI |
24/7 |
|
| ROSI Express | 24/7 |
Mondays, periodically from 3 am to 4 am * |
| ROSI Files | 24/7 |
|
| Safety Abroad Student Registry | 24/7 | |
| Varsity Blues Registration System | 24/7 |
|
| Web Services/APIs | 24/7 |
|
Curriculum and Scheduling
| Service | System Availability / Regular Hours | Planned Outages |
|---|---|---|
| Course Information System | 24/7 |
|
| Curriculum Management | 24/7 ** | |
| Curriculum Publisher | 24/7 ** | |
| Timetable Builder | 24/7 ** | |
| Transfer Explorer | 24/7 ** | |
| Transfer Navigator | 24/7 ** |
*Occasionally, we may need to take services down outside of scheduled downtime hours for technical reasons.
**Hours of operation are 24/7 unless otherwise indicated. Occasionally, we may need to take services down for technical reasons.