Account Closure Preparation Support Page

Before your UTMail+ account is closed, you may wish to save your data and inform your contacts of an alternate email address where they can reach you.  

If you wish to open a new email account, there are numerous free and paid email providers to choose from. Examples of free email services include Gmail (from Google), Outlook.com (from Microsoft), or Yahoo! Mail. Home internet providers such as Rogers or Bell may also include email accounts as part of their service packages. 

Please note that you can save a .pst file of your student mailbox before you get your alumni mailbox. It’s not necessary for both mailboxes to be active at the same time.

1.  Backing Up or Migrating Data 

If you use Outlook (Windows or Mac), it’s possible to transfer everything at once (mail, contacts, calendars) by exporting it. The resulting files can be imported into the same app they were exported from. Please find the knowledge base articles below, which provide step-by-step instructions. 

In some instances, you can transfer data separately (move only messages, only contacts, or only calendar items) by exporting or by copying between accounts. On Mac, Mail, Contacts and Calendar, must be dealt with individually.  Please find the knowledge base articles below, which provide step-by-step instructions. 

If you use another email app or email on the web, transferring all data may not be possible.  

account closure prep

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Backup or Transfer All Email Data (includes mail, contacts, and calendars) – Requires Outlook Application

Please note that to transfer all your content you must use the Outlook application.  These processes are not compatible with Outlook on the web.  

Outlook on Mac 

For written instructions on how to export your content and import it into another email account, or create a local backup please refer to the following article: KB0015029 

Outlook on Windows 

For written instructions on how to export your content and import it into another email account, or create a local backup please refer to the following article: KB0011456 

Video instructions of the transfer process can be found here: https://play.library.utoronto.ca/watch/174f10b5fbfa3ef40559595b47600c15

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Email Messages Only

here are various ways to make a local backup of your email messages or transfer email messages from your UTmail+ account to another email account. Please see instructions on how to complete these processes below. 

Local Backup 

Apple Mail 

To create a local backup of messages in Apple Mail, please refer to the following article: KB0011636 

Outlook for Mac 

To create a local backup of an Outlook for Mac profile, please refer to the following article: KB0011553  

Thunderbird 

To create a local backup of messages in Thunderbird, please refer to the following article: KB0011548 

Copy Messages between accounts 

Apple Mail 

To copy messages between accounts in Apple Mail, please refer to: KB0015027 

Outlook for Mac 

To copy messages between account in Outlook for Mac, please refer to: KB0015025 

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Transfer Contacts Only

There are various ways to transfer email contacts from your UTmail+ account to another email account. Please see instructions on how to complete these processes below. 

Mac Contacts 

To transfer contacts between accounts on the Mac Contacts app, please refer to: KB0015118 

Outlook 

To find instructions on how to export your contacts on Outlook on the web, Outlook for Windows, and Outlook for Mac, please refer to:  KB0013843 

To find instructions on how to import your contacts on Outlook on the web, Outlook for Windows, and Outlook for Mac, please refer to: KB0012758 

Gmail 

Please note that you can only import your contacts via Gmail, you will not be able to export your content. To find instructions on how to import your contacts please refer to: KB0014991 

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Calendar Only

To transfer your UTmail+ Calendar to another email account, please refer to the appropriate article below. 

Outlook on the Web 

To find instructions on how to export and import your calendar on Outlook on the Web, please refer to: KB0015230 

Outlook for Windows 

To find instructions on how to export and import your calendar on Outlook for Windows, please refer to: KB0015164 

Outlook for Mac 

To find instructions on how to export and import your calendar on Outlook for Mac, please refer to: KB0015231  

Gmail 

To import calendar items into a Gmail account, please refer to: KB0015286 

 

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OneDrive

Please note that OneDrive access is only available for those with active student, staff, or faculty affiliation. OneDrive access is separate from email access. As such, OneDrive access may be removed before your mailbox is decommissioned. 

To back up your OneDrive data please refer to the following article: KB0013479 

  

2. Notify Contacts of Email Change (optional) 

To avoid missed correspondence, reach out to your contacts to inform them that your UTmail+ address will be out of service. Remember to supply an alternative means for them to contact you.   

Don’t forget to update your contact information with:  

    • People or organizations you correspond with.  
    • Subscriptions to newsletters, mailing lists or listservs.   
    • Services that provide alerts and notifications (e.g. news, banking or taxes, health and safety alerts).  
    • Online logins and accounts (e.g. social media, online shopping, clubs and memberships). Â