Dear AMS Users,

As you may be aware, following the recent renewal of the AMS certificate, some users have been encountering the error shown below when logging into the AMS SAP GUI.

On June 9, we sent a memo providing a temporary workaround for affected users.

After further investigation, we have identified that the issue is due to some devices missing a USERTrust ECC Certification Authority root certificate issued by Sectigo, our certificate authority.

We have sent departmental IT administrators instructions on how to add this certificate to affected machines and remove the previously communicated workaround – it is important to re-enable encryption to ensure your data remains protected and secure.

Please contact your administrator if you have been affected by this issue

Sincerely
Enterprise Applications & Solutions Integration (EASI)