I am eligible for Office 365 (UTmail+) email but am receiving a message that says I am not eligible when I try to upgrade
If you believe that you are eligible for an Office 365 (UTmail+) email account but received a message stating that you were not eligible while attempting to self-upgrade, you will need to fill out the Modification Request for UTmail+ Eligibility form stating why you are eligible. The Decommissioning team will follow up with you with instructions on how to proceed.
Note: Departmental or shared email addresses cannot self-upgrade. If you wish to upgrade a departmental or shared email address, refer to these instructions.
If you are unable to self-upgrade because you have forgotten your UTORid password, please contact your campus IT help desk.