How To Procure Equipment

Contact Client Care with the request to purchase UTORcsi standard hardware including desktops, monitors, laptops and printers.

Client Care will review and recommend a quote based on your computing hardware requirements within uSOURCE.

Forward the quote to your manager for approval.

Once approved, place the order through your Department Business Officer.


Most departments and faculties have a designated individual who handles telephone requests for that department. Requests for service should be processed by the depart­ment telephone co-coordinator who will then send the request to Telecommunications. When requesting service, please describe changes you are requesting in detail. If you have questions, contact Telecommunications. Please visit for information on:

  • purchase of telephone sets
  • billing information
  • voice mail instructions

Shared Resource Calendar

A resource calendar is a calendar that is used to manage the booking of departmental resources and to reflect specific working hours, vacations, leaves of absence, and planned personal time for individual resources.

Contact Information Commons to request a new resource calendar.

Meeting Rooms – Video Conferencing

There are 4 Meeting Rooms at Simcoe Hall where you can book online in a convenient and simple way.

The Meeting Rooms are located on the 1st Floor and are as follows –

  • Mississauga RM131 (Size: 8)
  • Scarborough RM129 (Size: 8)
  • Toronto RM128 (Size:8)
  • President’s Board RM132 (Size: 20)

You can book a Meeting Room through our ACE website (Contact your Business Officer if you need assistance booking a room)

Rooms can be booked Monday to Friday, 8:00 am to 6:00 pm. If needed, an ITS Client Care rep. can be requested to assist with any Meeting Room setup.

An ITS Client Care contact card can be found on each table in the meeting rooms if at any time you’re experiencing problems and need immediate assistance.

Every morning an ITS Client Care rep. (or technician) does a walkthrough to ensure rooms are presentable and equipment is operative.

Keeping your data safe

Contact ITS Client Care to have them test the Remote Desktop and VPN applications to ensure everything is working before travelling.

Remote Workstation Access

Remote workstation access through Remote Desktop Gateway – work remotely with full access to files, printers & resources

VPN Connectivity

VPN connectivity from off-campus through the UTORcsi VPN service

New Hire setup

Once a UTORid has been created and provided by HR, open a ticket to Client Care through the ‘My Service Request’ application found on your desktop.

Enter your U of T email address and phone number.

Under Which Helpdesk?, make sure SIMCOE.HELP is checked and under Problem Encountered New Account is checked.

A Details of New User template will now appear. Fill out all relevant boxes and Submit.

This ticket will ensure ITS Client Care has the correct information for:

  • creating a Windows User Account
  • providing access to personal and department network drives
  • printer driver installation to personal and network shared printers
  • software installation
  • Listserv access