Dear Divisional IT Administrators,

As you may be aware, we sent a memo on June 10 regarding an error some AMS SAP GUI users were receiving when logging in.

After further investigation, we identified that the issue is due to some devices missing a USERTrust ECC Certification Authority root certificate issued by Sectigo, our certificate authority.

Please use the instructions below, provided by Information Security, to add the root certificate to affected users’ machines, which will help to prevent similar issues.

Instructions:

• Please refer to the IT Knowledgebase article KB0015962: SAP GUI – peer certificate path not trusted error to resolve the issue.
• The workaround instructions provided earlier are no longer recommended. Please use these instructions to remove the workaround – it is important to re-enable encryption to ensure your data remains protected and secure.

If there are questions about AMS SAP GUI, please contact us through the Divisional SAP GUI Support Teams Channel.

We will also be communicating with end users via the AMS listserv tomorrow morning, instructing them to contact their departmental IT administrators for assistance.

Thank you for your assistance in helping to resolve this issue.

Sincerely,
Enterprise Applications & Solutions Integration (EASI) and
Information Security