Redacting Personal Information in the Enterprise Service Centre

Date:  April 26, 2024
To: Student Information Systems Application Users
From:  Enterprise Applications & Solutions Integration
Re:  Redacting Personal Information in the Enterprise Service Centre


Dear SIS Application users,

When submitting a ticket for assistance to the Enterprise Service Centre (ESC) for SIS applications such as ROSI, Degree Explorer and eMarks, please ensure you have redacted all personally identifiable information (e.g., names, addresses) in ESC textboxes, subject fields, screenshots, and attachments. Only a Person ID is required to assist with an issue.

For example, if you submit a screenshot of a technical issue you are experiencing in ROSI to the ESC, please redact the student’s name from that screenshot. There are helpful screen blur and masking applications we recommend that you utilize to hide personal data before making an ESC ticket submission.

Users of Batch Applicant Uploads: Similarly, please do not submit upload file attachments containing personally identifiable information in the ESC. Please review our updated file submission guidelines outlined on the SIS SharePoint site which describes a secure method of batch upload file submission outside of the ESC.

Thank you for your cooperation.

This email has been sent from a service account and does not accept replies. Please direct any follow up questions to the Enterprise Service Centre

Student Information Systems