To: ACE-IT, InfoTech, AMS, EITU
From: EASI Digital Workplace
Re: Shared mailbox requests can now be submitted through the Enterprise Service Centre
Pursuant to our previous email, the form to submit new shared mailbox requests is now live. Community members can submit requests for new shared mailboxes directly to the University’s Enterprise Service Centre (ESC) using the Create Shared Mailbox Request form here. Read the updated instructions, and access the new form, here: https://uthrprod.service-now.com/kb_view.do?sysparm_article=KB0010164.
Additional information on this process can be found below.
Note: UTSC staff and faculty should continue to submit new shared mailbox requests through the IITS Help Desk via email@example.com /416-287-HELP (4357).
On November 24, the University of Toronto moved to a full-service shared mailbox creation process. Community members can now submit requests for new shared mailboxes directly to the University’s Enterprise Service Centre (ESC). Once the request form is submitted, it will be processed by Information Technology Services (ITS). The requesting user will be notified once their new shared mailbox is ready.
Can users still submit new shared mailbox requests to Reader Registration?
As of November 24, Reader Registration is no longer be processing new shared mailbox requests. All shared mailbox requests should now be submitted to the ESC using the Create Shared Mailbox Request form.
How is the new shared mailbox request process different from before?
Previously, community members who requested new shared mailboxes submitted shared mailbox requests on University letterhead to Reader Registration. They were then issued a library number and alternate ID number and directed through a set-up process.
The new shared mailbox request process only requires a single form submission: once the Create Shared Mailbox Request form is submitted through the ESC, the requester’s manager will automatically receive a notification to approve the request. Once approved, the rest of the set-up process is facilitated by ITS. The requesting user will receive a notification when their shared mailbox is ready, and no other steps are required.
How can I learn more about the new shared mailbox creation process?
You can learn more about the new shared mailbox creation process through our updated documentation: https://uthrprod.service-now.com/kb_view.do?sysparm_article=KB0011447.
For additional questions, please submit a ticket through the ESC at: uoft.me/esc.
EASI Digital Workplace