Enterprise Applications and Solutions Integration (EASI) is pleased to announce that the Digital Workplace team has launched new online spaces for the University of Toronto’s (U of T) cloud-based Office 365 service and the Managed Desktop Service. Formerly known as Client Services, the Digital Workplace team has joined EASI’s Enterprise Shared Services portfolio. With Digital Workplace, EASI is excited to be in a position to begin streamlining IT services with the assistance of the U of T community. Digital Workplace provides EASI’s clients with efficient ways to manage multiple devices in a secure environment, enabling users to work and collaborate from anywhere and receive remote or on-site IT support in real time.
The new Office 365 website offers a comprehensive guide to the wide range of Microsoft applications that are available to U of T staff, students and faculty. Included in these features are:
- Product pages with descriptions of individual Office 365 applications and their key features.
- Access guides that outline who can access each application and where.
- Curated links to training resources.
- Easy-to-locate support contacts.
The website launch also includes the migration of the Microsoft Office Agreement site to a new SharePoint site and the migration of existing Office 365 and email tips, tricks and FAQs to the IT Service Centre. This integrative approach to centrally locating knowledge articles will enable users to search for information before submitting a ticket to the Enterprise Service Centre.
U of T’s Managed Desktop Service offerings will remain the same under the Digital Workplace/Enterprise Shared Services portfolio. The new Managed Desktop site provides users with quick access to important information such as support scope, specific services offered and key contacts.
Important information for IT staff
On February 28, the following Office 365 and Client Services websites will be deactivated:
Existing links on your website properties may be impacted by these deactivations. We ask that you update your affected links with the new EASI, SharePoint and/or IT Service Centre URLs by March 5. The new links are as follows:
We welcome your feedback
We welcome your feedback on the new Office 365 and Managed Desktop websites.
Please submit your comments to Kathleen McLeod, Office 365 Services Engagement Coordinator at firstname.lastname@example.org.