Once a UTORid has been created and provided by HR, open a ticket to Client Care through the ‘My Service Request’ application found on your desktop.
Enter your U of T email address and phone number.
Under Which Helpdesk?, make sure SIMCOE.HELP is checked and under Problem Encountered New Account is checked.
A Details of New User template will now appear. Fill out all relevant boxes and Submit.
This ticket will ensure ITS Client Care has the correct information for:
- creating a Windows User Account
- providing access to personal and department network drives
- printer driver installation to personal and network shared printers
- software installation
- Listserv access