News

Peak enrolment 2020: two years after platform modernization improvements

It’s been over two years since U of T completed a massive upgrade to its student information system. After converting millions of lines of code and replacing an aging server, how did the system handle peak enrolment this year?  On July 31, over 35,000 Faculty of Arts & Science students logged in to ACORN during the largest enrolment day for U …

New U of T phonebook directory, searching made easy

On July 29, you’ll notice that U of T has a revamped phonebook directory with a more modern, accurate and mobile-friendly website. Now you can easily search for staff, faculty members and division or department information using an accessible interface that’s available on tablets and phones. Since fall 2019, Information Technology Services along with Human Resources …

EASI Retirements: July 2020

After 40 years of dedicated service to the University (yes, 40 years!!), Cidalia Carreiro has decided to retire. Her last day at U of T will be July 31.  Cidalia joined the UTBI team when the CIO portfolio was formed and the AMS and SIS departments were merged to become EASI. As you can read in the …

U of T streamlines VoIP reporting, automated billing

Since early 2017, U of T has been transitioning over 12,000 faculty and staff from a Bell phone system to VoIP. Now that this massive initiative is almost complete, Financial Services and Information Technology Services are excited to improve reporting and billing for end users – with the VoIP Billing Project. On June 15, U …

U of T to launch new accommodated testing services platform

Since 2010, U of T has seen a 146 per cent increase in accommodated test bookings – from quizzes to tests and final exams. To deal with the growing demand and success of the program, Accommodated Testing Services (ATS) is creating a new streamlined process for students, instructors and staff. Starting in March 2019, ATS …

Microsoft releases new features to improve your Teams video conferencing experience

This May, Microsoft launched several new important features to the University of Toronto’s Teams environment. These updates cover new features such as background effects, downloadable attendance lists and a larger nine-person video grid.  Providing value to both staff and faculty, this array of Microsoft Teams updates will enhance the video conferencing experiences of U of T’s community of Teams users. Please review this article for a summary of five …

Revamped U of T phonebook to launch this summer

U of T is currently working to replace its current phonebook directory with a more modern, accurate and mobile-friendly website – it’s a development that will provide users with a completely revamped and accessible interface, available on tablets and phones. Since fall 2019, Information Technology Services along with Human Resources & Equity have worked to …

Five tips and tricks to get the most out of your Teams experience

University of Toronto (U of T) staff and faculty members have taken the transition to remote work in stride, with many in the U of T community using cloud-based productivity applications like OneDrive and SharePoint for the first time. Using Microsoft Teams for meetings and collaboration has also become the norm, with a combined 2,382 meetings and calls taking place between colleagues over the month of March alone.  As Teams use has …

In The Loop: Receive ITS news delivered to your inbox!

In recent weeks, remote working has become the norm for most of the U of T community. In response to this, Information Technology Services (ITS) is helping keep staff, faculty and students up-and-running by sharing important resources, tips and other technology-related information. Stay on top of this critical messaging by subscribing to In The Loop, …