News

Less paperwork, more productivity: U of T enhances support, systems for researchers

In 2013, U of T launched the My Research Application (MRA) to provide researchers, academic administrators and staff with a tool that ensures the effective, accurate and transparent management of research activities. To date, close to 23,000 applications have moved through MRA in a well-defined approval process, ensuring visibility and awareness at multiple levels within …

U of T successfully launches IT Service Centre

September 17 was the big day – when U of T launched the IT Service Centre as part of the Enterprise Service Centre (ESC). The IT Service Centre is projected to streamline, track and respond to over 38,000 annual IT inquiries. Before the launch, users would submit help requests through email, phone calls, other web …

Growth and gain: EASI’s 2019 VP-OREP Student Professional Experience Program

It was a summer of growth and gain – a time when students could put their classroom learning to the test. This summer, eight co-op students joined Enterprise Applications and Solutions Integration (EASI) to work on projects ranging from  machine learning, business intelligence, user experience and design, SharePoint and front-end web development. “Our student summer …

What to expect with IT Enterprise Service Centre

On September 17, the University of Toronto will be launching the IT Service Centre as part of the Enterprise Service Centre (ESC). This service desk solution will enable the University to eventually streamline, track and respond to over 38,000 annual IT inquiries. In the future, the ESC will also help the University process over 40,000 …

IT Service Centre to launch fall 2019, streamlining over 38,000 annual requests

On September 17, the University of Toronto will be launching the IT Service Centre as part of the Enterprise Service Centre (ESC). This service desk solution will enable the University to eventually streamline, track and respond to over 38,000 annual IT inquiries. In the future, the ESC will also help the University process over 40,000 …

U of T cuts enrolment time by 25 per cent for thousands of students

It’s one of the most intense days of the year for U of T’s Faculty of Arts & Science students – when thousands of users log in to the student information system to enrol. But this year, students could breathe a sigh of relief as the system, called ACORN, expertly handled over 53,000 transactions in … Continue reading “U of T cuts enrolment time by 25 per cent for thousands of students”

Vikram Chadalawada recognized with 2019 Sustained Service of Excellence Award

Congratulations to Vikram Chadalawada, Senior Manager of Student Information Systems at EASI for being recognized for Sustained Service of Excellence at the 2019 Simcoe Hall Vice-Presidential Staff Award. Since 2013, the Simcoe Hall Vice-Presidential Staff Award has recognized outstanding performance in the portfolios reporting into the Offices of the President, Vice-President & Provost, the Simcoe …

EASI Retirements: July 2019

Congratulations to George Mammoliti, who will be retiring on August 31 after 44 years of dedicated service to the University. Learn more about George below, and please join me in wishing him all the best in the future! Cathy Eberts Executive Director, Enterprise Applications and Solutions Integration George Mammoliti Business Information Analyst, Financial Information Systems …

U of T administrative management systems hit 90 per cent uptime

They’re responsible for running integral processes at the University – from payroll to vacation and sick leave requests to job applications. Now, after a thorough audit and the resulting improved processes, the Administrative Management Systems have increased system availability to 90 per cent uptime. To bring this project to life, the team at Enterprise Applications …

New U of T service desk to streamline over 78,000 annual help requests

U of T recently kicked off the start of the Enterprise Service Centre – a new service desk solution projected to streamline over 40,000 annual Human Resources & Equity (HR & Equity) requests and 38,000 Information Technology Services (ITS) inquiries. The application will consolidate a previous ticketing system, emails, phone calls and in-person questions, providing …