- Updates and patches applied to workstations automatically
- Workstation imaging: operating system installation with application installation
Software installation, updates, and patches
- Application and software installation with system inventory and reporting
- Updates and patches (Word, Excel, Adobe etc.) applied to workstations automatically
E-Waste Disposal
Upon request Client Care staff will pick up and dispose of IT assets purchased with university funds. Assets including smartphones, desktop and laptop hard drives are securely wiped before disposal.
Break/Fix Services
Problem diagnosis and correction for desktops & laptops
Backup services
- Including a Time Machine service for OS X workstations
- File recovery through Volume Shadow Copies
Full Disk Encryption
- using BitLocker and user account encryption using FileVault
Providing a safe place to store your files
- Mac users can make use of network shares and home directories directly through Finder
- Drives and network resources are mapped automatically at login
- Folder redirection so that My Documents is synchronized with your network folder
- Desktop is stored on the server so that you have the same user experience when logged on to another workstation
- When you login to another workstation your “User Profile” moves with you so that you have access to the same network shares, your personal network share, printers and resources as you do on your own workstation
Authentication (user account & security management)
- Users can securely login on both Windows and Mac platforms
- Users can login to laptops (Windows and Mac) and have a similar user experience as in the office including application support and access to files