• Updates and patches applied to workstations automatically
• Workstation imaging: operating system installation with application installation

• Application and software installation with system inventory and reporting
• Updates and patches (Word, Excel, Adobe etc.) applied to workstations automatically

Upon request Client Care staff will pick up and dispose of IT assets purchased with university funds. Assets including smartphones, desktop and laptop hard drives are securely wiped before disposal.

Problem diagnosis and correction for desktops & laptops

• Including a Time Machine service for OS X workstations
• File recovery through Volume Shadow Copies

• using BitLocker and user account encryption using FileVault

• Mac users can make use of network shares and home directories directly through Finder
• Drives and network resources are mapped automatically at login
• Folder redirection so that My Documents is synchronized with your network folder
• Desktop is stored on the server so that you have the same user experience when logged on to another workstation
• When you login to another workstation your “User Profile” moves with you so that you have access to the same network shares, your personal network share, printers and resources as you do on your own workstation

• Users can securely login on both Windows and Mac platforms
• Users can login to laptops (Windows and Mac) and have a similar user experience as in the office including application support and access to files