EASI

Enterprise Applications and Solutions Integration

News

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Update: Instructions for Fixing AMS GUI Login Error 

Date:  June 16, 2025
To: Infotech Listserv
From: Enterprise Applications & Solutions Integration 
Re: Update: Instructions for Fixing AMS GUI Login Error 

 

Dear Divisional IT Administrators,

As you may be aware, we sent a memo on June 10 regarding an error some AMS SAP GUI users were receiving when logging in.

After further investigation, we identified that the issue is due to some devices missing a USERTrust ECC Certification Authority root certificate issued by Sectigo, our certificate authority.

Please use the instructions below, provided by Information Security, to add the root certificate to affected users’ machines, which will help to prevent similar issues.

Instructions:

If there are questions about AMS SAP GUI, please contact us through the Divisional SAP GUI Support Teams Channel.

We will also be communicating with end users via the AMS listserv tomorrow morning, instructing them to contact their departmental IT administrators for assistance.

Thank you for your assistance in helping to resolve this issue.

Sincerely,
Enterprise Applications & Solutions Integration (EASI) and
Information Security

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Update on Fall/Winter Enrolment Days  

Date: June 16, 2025
To: ROSI Users; Registrar’s Offices
From: Enterprise Applications & Solutions Integration
Re: Update on Fall/Winter Enrolment Days

 

To all ROSI / ROSI Express / Degree Explorer Users:

This year, fall/winter course enrolment will run from June 24 to August 6, 2025, with our heaviest enrolment day happening on July 25. View the full schedule on the SIS SharePoint site.

If students contact you about slower than usual processing times during enrolment, please inform them that this is due to high system traffic. Advise them to only use one device to access ACORN and to avoid refreshing unnecessarily, as this can increase the load on the system. During heavier enrolment days, access to non-enrolment functions may be temporarily restricted to help manage system performance.

To check for ongoing system updates, students can visit the ITS System Status website and course-related questions should be directed to their registrar.

We will be working directly with divisions that have active course enrolment to monitor the system and to communicate any issues.

We also ask staff to limit use of ROSI-related processes that may place additional burden on the system during enrolment days. Please view the critical dates calendar.

Thank you for your support during this year’s fall/winter enrolment.

Sincerely,
Student Information Systems

This email has been sent from a service account and does not accept replies. Please direct any follow up questions to the Enterprise Service Centre http://www.uoft.me/esc

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Navigating Student Invoices and Financial Arrangements

Please join us for an exclusive Connect+Learn session featuring insights from Student Accounts within the University Registrar’s Office, and Student Revenue & General Accounting Office within Financial Services. The session will delve into essential topics such as guidance on interpreting official U of T Student Financial Invoices and explore the diverse options for establishing and maintaining Financial Arrangements (e.g., fee deferrals).

Topics will include:

    • Exploring invoice views in ROSI; highlighting key features and crucial line items.
    • Guidance on where and how students can access instructions for making payments or self-initiating a fee deferral.
    • How staff can effectively maintain Financial Arrangements in ROSI (e.g., major award).

 

Resources

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Monthly SIS Training Resources & Support Session

Join us on the first Thursday of each month for an informative Connect+Learn session on SIS Training Resources & Support, tailored primarily for new ROSI users. The Student Information Systems (SIS) group manages enterprise student and curriculum applications, and processes for the University.

SIS provides reporting tools, enhancement and production request forms, and support for the SIS applications. In the session, we will discuss:

    • Student Information Systems (SIS): What we do
    • SIS Training Materials & Resources
    • How to Get Help
    • SIS: What We Support and What We Don’t
    • Using ESC Effectively: When to use ESC, how to write a ticket, and best practices for utilizing ESC services

 

Resources

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LISTSERV Service Restored : Successful Migration and Upgrade Completed

Date: June 12, 2025
To:  EITU, MTAC, InfoTech-L & Broader Channels
From: Enterprise Applications & Solutions Integration
Re: LISTSERV Service Restored : Successful Migration and Upgrade Completed

 

Dear colleagues,

The LISTSERV service is now back up and running. The migration is complete and service is restored.

The LISTSERV server has been successfully migrated from AlmaLinux OS to Windows Server 2022 and upgraded from version 16.0 to 17.5.

Refer to these knowledge base articles for changes to list creation and the new web interface:

Should you have any concerns or questions, please contact help.desk@utoronto.ca.
Thank you for your patience and cooperation.

Kind regards,

Enterprise Applications & Solutions Integration (EASI)
Information Technology Services, University of Toronto
215 Huron Street, Toronto
Ontario M5S 1A2

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Extended Security Updates (ESU) program for Windows 10 purchasing options

Date: June 13, 2025
To:  ACE-IT, InfoTech, EASI Site Announcements
From: Enterprise Applications & Solutions Integration
Re: Extended Security Updates (ESU) program for Windows 10 purchasing options

Dear colleagues, 

Please see the information below regarding Extended Security Updates (ESU) purchasing options for Windows 10 users at U of T shared by the U of T License Software Office (LSO). 

Below is the current cost per year per device with a start date in November 2025. 

Year  Cost Per Device 
Year 1  $1.90 
Year 2  $3.70 
Year 3  $7.40 

Please note that ESUs are cumulative and purchasing a new license in year two requires purchase of a year one license. Purchasing a new license in year three requires purchase of a year two and year one licenses. 

Several departments within the university have already expressed interest in participating in the ESU program, and LSO will be canvassing others shortly to determine additional demand. 

The LSO is coordinating a bulk purchase. Please contact them at lic.software@utoronto.ca to let them know how many licenses your department is interested in purchasing.   

For further details and device prerequisites, please visit:
https://learn.microsoft.com/en-us/windows/whats-new/extended-security-updates 

If you have any questions or concerns, please reach out to the License Sofware Office (lic.software@utoronto.ca).  

Kind regards,  

Enterprise Applications & Solutions Integration (EASI)
Information Technology Services, University of Toronto
215 Huron Street, Toronto
Ontario M5S 1A2

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Retirement of “Present Live” in PowerPoint for the Web – Effective May 30, 2025

Date: June 12, 2025
To:  EASI Site Announcements
From: Enterprise Applications & Solutions Integration
Re: Retirement of “Present Live” in PowerPoint for the Web – Effective May 30, 2025

Dear colleagues,

We want to inform you about an upcoming change to Microsoft PowerPoint for the web that may affect your workflow. 

What’s Changing:
Due to low usage, Microsoft will retire the Present Live feature in PowerPoint for the web, effective May 30, 2025. 

Recommended Alternative:
We encourage users to transition to PowerPoint Live in Microsoft Teams, which offers enhanced presentation capabilities and will continue to receive development support. 

Learn More:
For guidance on using PowerPoint Live in Teams, please visit:
Present from PowerPoint Live in Microsoft Teams – Microsoft Support 

Kind regards,  

Enterprise Applications & Solutions Integration (EASI)
Information Technology Services, University of Toronto
215 Huron Street, Toronto
Ontario M5S 1A2

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Final Reminder: Scheduled LISTSERV Upgrade Service Interruption for June 11-12 

Date: June 10, 2025
To:  EITU, MTAC, InfoTech-L & Broader Channels
From: Enterprise Applications & Solutions Integration
Re: Final Reminder – Scheduled LISTSERV Upgrade Service Interruption for June 11-12

Dear colleagues,

This is a final reminder that the LISTSERV service will undergo a scheduled outage to migrate the LISTSERV server from AlmaLinux OS to Windows Server 2022. At the same time, the LISTSERV application will be upgraded from version 16.0 to 17.5. This change is necessary to streamline system maintenance and ensure the secure operation of the LISTSERV service.

Service outage window: 

Start time: June 11, 2025, at 2:00 p.m. 

End time: June 12, 2025, at 5:00 p.m.

During this period, all LISTSERV functions will be unavailable. Please note that users will not be able to send or receive messages via the LISTSERV service, nor will they be able to access LISTSERV administrative functions. Senders are encouraged to send any urgent LISTSERV messages either before the outage window or after it.

Once the upgrade is completed, there will be no material change to the end user experience or LISTSERV administrative functions except for the list creation process and the LISTSERV web interface. Refer to these knowledge base articles for changes to list creation and the new web interface:

We apologize for any inconvenience this may cause and appreciate your understanding and support as we work to improve your LISTSERV experience.

Should you have any concerns or questions, please contact help.desk@utoronto.ca.

Thank you for your patience and cooperation.

Kind regards,

Enterprise Applications & Solutions Integration (EASI)
Information Technology Services, University of Toronto
215 Huron Street, Toronto
Ontario M5S 1A2

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AMS SAP GUI Login Error

Date:  June 10, 2025
To:  Infotech Listserv
From: Enterprise Applications & Solutions Integration
Re:  AMS SAP GUI Login Error

Dear Divisional IT Administrators,

As you may be aware, following the recent renewal of the AMS certificate, some users are encountering the error shown below when logging into the AMS SAP GUI.

A screenshot of a computer error AI-generated content may be incorrect.

On June 9, we sent a memo providing a temporary workaround for affected users.

After further investigation, we have identified that the issue is due to some devices missing a specific root certificate issued by Sectigo, our certificate authority.

We are consulting with Information Security and further instructions on how to add the root certificate will be provided shortly. We will also post instructions on the Divisional SAP GUI Support Teams Channel.

Thank you for your patience as we work to resolve the issue.

Sincerely,
Enterprise Applications & Solutions Integration (EASI)

Posted on

AMS GUI Login Error

Date: June 9, 2025
To: AMS Users
From: Enterprise Applications & Solutions Integration 
Subject: AMS GUI Login Error

Dear AMS Users,

Following the recent renewal of the AMS certificate, some users are encountering the error shown below when logging into the AMS GUI.


We suspect this may be related to a new root or intermediate certificate associated with the updated AMS certificate.

While we continue to investigate, please try the following workaround:

  1. Right-click on the AMS system entry in your SAP GUI.

Select Properties.

  1. In the System Properties window, uncheck the “Activate Secure Network Communication (SNC)” option.

This should allow you to log in successfully in the interim.

Thank you for your patience, and we’ll provide an update once the root cause is confirmed and resolved.

Sincerely,

Enterprise Applications & Solutions Integration (EASI)