- Website and hours of operation: https://medit.med.utoronto.ca/
- Email: discovery.commons@utoronto.ca
- Phone: 416-978-8504
- MSB3172, 1 King’s College Circle, Toronto, ON (check website for in-person availability)
Mississauga Campus – UTM Service Desk
- Website, hours of operation and submit a help ticket online: https://www.utm.utoronto.ca/iits/contact-us
- Email: utm.helpdesk@utoronto.ca
- Phone: 905-569-4300
- CCT Atrium on Mississauga campus, 3359 Mississauga Road, Mississauga, ON (check website for in-person availability)
Scarborough Campus – UTSC Service Desk
- Website and hours of operation: https://www.utsc.utoronto.ca/iits/contact
- Email: helpdesk@utsc.utoronto.ca
- Phone: 416-287-HELP (4357)
- Multiple locations on Scarborough campus, 1265 Military Trail, Toronto, ON (check website for in-person availability)
St. George Campus – Information Commons Help Desk
- Website, hours of operation, and submit a help ticket online: https://help.ic.utoronto.ca
- Email: help.desk@utoronto.ca
- Phone: 416-978-HELP (4357)
- Ground floor, Robarts Library, 130 St. George Street, Toronto, ON (check website for in-person availability)
What should I do to avoid missed correspondence?
To avoid missed correspondence, reach out to your contacts to inform them that your U of T email address will be going out of service. Remember to supply an alternative means for them to contact you.
Don’t forget to update your contact information with:
- People or organizations you correspond with.
- Subscriptions to newsletters, mailing lists or listservs.
- Services that provide alerts and notifications (e.g. news, banking or taxes, health and safety alerts).
- Online logins and accounts (e.g. social media, online shopping, clubs and memberships).
If you wish to open a new email account, there are numerous free and paid email providers to choose from. Examples of free email services include Gmail (from Google), Outlook.com (from Microsoft), or Yahoo! Mail. Home internet providers such as Rogers or Bell may also include email accounts as part of their service packages.
How can I differentiate between legitimate notices from U of T and possible phishing emails?
While the U of T ITS will be sending out legitimate notices to community members regarding their email accounts, it is important to remember that malicious actors often disguise fraudulent emails as email upgrade notices. Please know that U of T will never ask you to divulge your passwords to gain access to any accounts or systems.
For this reason, legitimate ineligible email shut down notices will always meet the following criteria:
- Notices will be sent from a U of T departmental utoronto.ca email address, a U of T listserv or your local IT staff (if applicable).
- Notices will indicate which unit or department of the University you can contact for more information.
- Notices will NOT ask you to upgrade an eligible email account by:
- Responding to an unsolicited email with personal information.
- Opening an email attachment.
- Clicking on a button embedded in an email, or a link in an email that conceals its destination (such as links that say “click here “).
- Sending a text/SMS message.
Please refer to our Knowledge base article for the text of legitimate messages.
If you receive a notice that does not meet these criteria, do not respond to it or click on any links it contains. Forward it on to the Information Security team at report.phishing@utoronto.ca and then delete the email.
Reminder: The University of Toronto will never ask you to divulge your passwords to its staff to access systems.
For more information on phishing and protecting yourself online, please see Information Security’s Security Matters website.
How do I ensure that emails from legitimate senders are not sent to junk?
In rare cases, legitimate emails from legitimate senders may be marked as spam and sent to the junk folder. If this happens, users can follow these instructions to prevent this from reoccurring.
How doe the anti-impersonation feature work?
The anti-impersonation feature uses artificial intelligence to distinguish between messages from legitimate senders and impersonated senders. This feature also checks emails originating from non-U of T email addresses against a pre-defined list of display names belonging to senior leaders at U of T. This means that if someone attempts to impersonate a senior leader by spoofing/using their name or email address to contact U of T recipients, the scam email will be sent directly to users’ junk folders.
To learn more about the anti-impersonation feature, please review the article Secure U of T advanced threat protections: anti-phishing protection.
How does the Safe Attachments feature work?
Safe Attachments works to identify malicious files/attachments. Files identified as malicious are blocked and a warning is displayed, preventing end user devices from getting infected.
To learn more about the Safe Attachments feature, please review the article Secure U of T advanced threat protections: Safe Attachments for email, OneDrive, SharePoint and Teams.
How does the Safe Links feature work?
The Safe Links feature scans links for potentially malicious content when they are clicked on by a user. A warning is displayed if a link is determined to be malicious.
To learn more about the Safe Links feature, please review the article Secure U of T advanced threat protections: Safe Links for email, Teams and documents.