News
U of T successfully launches IT Service Centre
September 26, 2019
September 17 was the big day – when U of T launched the IT Service Centre as part of the Enterprise Service Centre (ESC). The IT Service Centre is projected …
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Growth and gain: EASI’s 2019 VP-OREP Student Professional Experience Program
September 9, 2019
It was a summer of growth and gain – a time when students could put their classroom learning to the test. This summer, eight co-op students joined Enterprise Applications and …
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What to expect with IT Enterprise Service Centre
September 5, 2019
On September 17, the University of Toronto will be launching the IT Service Centre as part of the Enterprise Service Centre (ESC). This service desk solution will enable the University …
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IT Service Centre to launch fall 2019, streamlining over 38,000 annual requests
September 3, 2019
On September 17, the University of Toronto will be launching the IT Service Centre as part of the Enterprise Service Centre (ESC). This service desk solution will enable the University …
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U of T cuts enrolment time by 25 per cent for thousands of students
August 20, 2019
It’s one of the most intense days of the year for U of T’s Faculty of Arts & Science students – when thousands of users log in to the student information system to enrol. But this year, students could breathe a sigh of relief as the system, called ACORN, expertly handled over 53,000 transactions in … Continue reading “U of T cuts enrolment time by 25 per cent for thousands of students”
Vikram Chadalawada recognized with 2019 Sustained Service of Excellence Award
July 12, 2019
Congratulations to Vikram Chadalawada, Senior Manager of Student Information Systems at EASI for being recognized for Sustained Service of Excellence at the 2019 Simcoe Hall Vice-Presidential Staff Award. Since 2013, …
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EASI Retirements: July 2019
July 9, 2019
Congratulations to George Mammoliti, who will be retiring on August 31 after 44 years of dedicated service to the University. Learn more about George below, and please join me in …
U of T administrative management systems hit 90 per cent uptime
June 26, 2019
They’re responsible for running integral processes at the University – from payroll to vacation and sick leave requests to job applications. Now, after a thorough audit and the resulting improved …
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New U of T service desk to streamline over 78,000 annual help requests
May 29, 2019
U of T recently kicked off the start of the Enterprise Service Centre – a new service desk solution projected to streamline over 40,000 annual Human Resources & Equity (HR …
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Massive tech upgrades to transform U of T employee experience
May 1, 2019
From human resources to financial and research applications, technology touches all aspects of the U of T employee experience. Now, the U of T Enterprise Modernization Program is set to …
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