In this session we discussed:
-
- Create a Form
- Sharing
- View Responses
- Move Form to a Group
- Present for interactive meetings in PPT
Resources:
Follow-Up: AMS SAP GUI Access and Login Error
Date: June 17, 2025
To: AMS Users
From: Enterprise Applications & Solutions Integration
Re: Follow-Up: AMS SAP GUI Access and Login Error
To: AMS Users
From: Enterprise Applications & Solutions Integration
Re: Follow-Up: AMS SAP GUI Access and Login Error
Dear AMS Users,
As you may be aware, following the recent renewal of the AMS certificate, some users have been encountering the error shown below when logging into the AMS SAP GUI.
On June 9, we sent a memo providing a temporary workaround for affected users.
After further investigation, we have identified that the issue is due to some devices missing a USERTrust ECC Certification Authority root certificate issued by Sectigo, our certificate authority.
We have sent departmental IT administrators instructions on how to add this certificate to affected machines and remove the previously communicated workaround – it is important to re-enable encryption to ensure your data remains protected and secure.
Please contact your administrator if you have been affected by this issue
Sincerely
Enterprise Applications & Solutions Integration (EASI)
Update: Instructions for Fixing AMS GUI Login Error
Date: June 16, 2025
To: Infotech Listserv
From: Enterprise Applications & Solutions Integration
Re: Update: Instructions for Fixing AMS GUI Login Error
To: Infotech Listserv
From: Enterprise Applications & Solutions Integration
Re: Update: Instructions for Fixing AMS GUI Login Error
Dear Divisional IT Administrators,
As you may be aware, we sent a memo on June 10 regarding an error some AMS SAP GUI users were receiving when logging in.
After further investigation, we identified that the issue is due to some devices missing a USERTrust ECC Certification Authority root certificate issued by Sectigo, our certificate authority.
Please use the instructions below, provided by Information Security, to add the root certificate to affected users’ machines, which will help to prevent similar issues.
Instructions:
- Please refer to the IT Knowledgebase article KB0015962: SAP GUI – peer certificate path not trusted error to resolve the issue.
- The workaround instructions provided earlier are no longer recommended. Please use these instructions to remove the workaround – it is important to re-enable encryption to ensure your data remains protected and secure.
If there are questions about AMS SAP GUI, please contact us through the Divisional SAP GUI Support Teams Channel.
We will also be communicating with end users via the AMS listserv tomorrow morning, instructing them to contact their departmental IT administrators for assistance.
Thank you for your assistance in helping to resolve this issue.
Sincerely,
Enterprise Applications & Solutions Integration (EASI) and
Information Security
Update on Fall/Winter Enrolment Days
Date: June 16, 2025
To: ROSI Users; Registrar’s Offices
From: Enterprise Applications & Solutions Integration
Re: Update on Fall/Winter Enrolment Days
To: ROSI Users; Registrar’s Offices
From: Enterprise Applications & Solutions Integration
Re: Update on Fall/Winter Enrolment Days
To all ROSI / ROSI Express / Degree Explorer Users:
This year, fall/winter course enrolment will run from June 24 to August 6, 2025, with our heaviest enrolment day happening on July 25. View the full schedule on the SIS SharePoint site.
If students contact you about slower than usual processing times during enrolment, please inform them that this is due to high system traffic. Advise them to only use one device to access ACORN and to avoid refreshing unnecessarily, as this can increase the load on the system. During heavier enrolment days, access to non-enrolment functions may be temporarily restricted to help manage system performance.
To check for ongoing system updates, students can visit the ITS System Status website and course-related questions should be directed to their registrar.
We will be working directly with divisions that have active course enrolment to monitor the system and to communicate any issues.
We also ask staff to limit use of ROSI-related processes that may place additional burden on the system during enrolment days. Please view the critical dates calendar.
Thank you for your support during this year’s fall/winter enrolment.
Sincerely,
Student Information Systems
This email has been sent from a service account and does not accept replies. Please direct any follow up questions to the Enterprise Service Centre http://www.uoft.me/esc
Navigating Student Invoices and Financial Arrangements
Please join us for an exclusive Connect+Learn session featuring insights from Student Accounts within the University Registrar’s Office, and Student Revenue & General Accounting Office within Financial Services. The session will delve into essential topics such as guidance on interpreting official U of T Student Financial Invoices and explore the diverse options for establishing and maintaining Financial Arrangements (e.g., fee deferrals).
Topics will include:
-
- Exploring invoice views in ROSI; highlighting key features and crucial line items.
- Guidance on where and how students can access instructions for making payments or self-initiating a fee deferral.
- How staff can effectively maintain Financial Arrangements in ROSI (e.g., major award).
Resources
Monthly SIS Training Resources & Support Session
Join us on the first Thursday of each month for an informative Connect+Learn session on SIS Training Resources & Support, tailored primarily for new ROSI users. The Student Information Systems (SIS) group manages enterprise student and curriculum applications, and processes for the University.
SIS provides reporting tools, enhancement and production request forms, and support for the SIS applications. In the session, we will discuss:
-
- Student Information Systems (SIS): What we do
- SIS Training Materials & Resources
- How to Get Help
- SIS: What We Support and What We Don’t
- Using ESC Effectively: When to use ESC, how to write a ticket, and best practices for utilizing ESC services
Resources
LISTSERV Service Restored : Successful Migration and Upgrade Completed
Date: June 12, 2025
To: EITU, MTAC, InfoTech-L & Broader Channels
From: Enterprise Applications & Solutions Integration
Re: LISTSERV Service Restored : Successful Migration and Upgrade Completed
To: EITU, MTAC, InfoTech-L & Broader Channels
From: Enterprise Applications & Solutions Integration
Re: LISTSERV Service Restored : Successful Migration and Upgrade Completed
Dear colleagues,
The LISTSERV service is now back up and running. The migration is complete and service is restored.
The LISTSERV server has been successfully migrated from AlmaLinux OS to Windows Server 2022 and upgraded from version 16.0 to 17.5.
Refer to these knowledge base articles for changes to list creation and the new web interface:
Should you have any concerns or questions, please contact help.desk@utoronto.ca.
Thank you for your patience and cooperation.
Kind regards,
Enterprise Applications & Solutions Integration (EASI)
Information Technology Services, University of Toronto
215 Huron Street, Toronto
Ontario M5S 1A2
Extended Security Updates (ESU) program for Windows 10 purchasing options
Date: June 13, 2025
To: ACE-IT, InfoTech, EASI Site Announcements
From: Enterprise Applications & Solutions Integration
Re: Extended Security Updates (ESU) program for Windows 10 purchasing options
Dear colleagues,
Please see the information below regarding Extended Security Updates (ESU) purchasing options for Windows 10 users at U of T shared by the U of T License Software Office (LSO).
Below is the current cost per year per device with a start date in November 2025.
| Year | Cost Per Device |
| Year 1 | $1.90 |
| Year 2 | $3.70 |
| Year 3 | $7.40 |
Please note that ESUs are cumulative and purchasing a new license in year two requires purchase of a year one license. Purchasing a new license in year three requires purchase of a year two and year one licenses.
Several departments within the university have already expressed interest in participating in the ESU program, and LSO will be canvassing others shortly to determine additional demand.
The LSO is coordinating a bulk purchase. Please contact them at lic.software@utoronto.ca to let them know how many licenses your department is interested in purchasing.
For further details and device prerequisites, please visit:
https://learn.microsoft.com/en-us/windows/whats-new/extended-security-updates
If you have any questions or concerns, please reach out to the License Sofware Office (lic.software@utoronto.ca).
Kind regards,
Enterprise Applications & Solutions Integration (EASI)
Information Technology Services, University of Toronto
215 Huron Street, Toronto
Ontario M5S 1A2
Retirement of “Present Live” in PowerPoint for the Web – Effective May 30, 2025
Date: June 12, 2025
To: EASI Site Announcements
From: Enterprise Applications & Solutions Integration
Re: Retirement of “Present Live” in PowerPoint for the Web – Effective May 30, 2025
To: EASI Site Announcements
From: Enterprise Applications & Solutions Integration
Re: Retirement of “Present Live” in PowerPoint for the Web – Effective May 30, 2025
Dear colleagues,
We want to inform you about an upcoming change to Microsoft PowerPoint for the web that may affect your workflow.
What’s Changing:
Due to low usage, Microsoft will retire the Present Live feature in PowerPoint for the web, effective May 30, 2025.
Recommended Alternative:
We encourage users to transition to PowerPoint Live in Microsoft Teams, which offers enhanced presentation capabilities and will continue to receive development support.
Learn More:
For guidance on using PowerPoint Live in Teams, please visit:
Present from PowerPoint Live in Microsoft Teams – Microsoft Support
Kind regards,
Enterprise Applications & Solutions Integration (EASI)
Information Technology Services, University of Toronto
215 Huron Street, Toronto
Ontario M5S 1A2
Final Reminder: Scheduled LISTSERV Upgrade Service Interruption for June 11-12
Date: June 10, 2025
To: EITU, MTAC, InfoTech-L & Broader Channels
From: Enterprise Applications & Solutions Integration
Re: Final Reminder – Scheduled LISTSERV Upgrade Service Interruption for June 11-12
To: EITU, MTAC, InfoTech-L & Broader Channels
From: Enterprise Applications & Solutions Integration
Re: Final Reminder – Scheduled LISTSERV Upgrade Service Interruption for June 11-12
Dear colleagues,
This is a final reminder that the LISTSERV service will undergo a scheduled outage to migrate the LISTSERV server from AlmaLinux OS to Windows Server 2022. At the same time, the LISTSERV application will be upgraded from version 16.0 to 17.5. This change is necessary to streamline system maintenance and ensure the secure operation of the LISTSERV service.
Service outage window:
Start time: June 11, 2025, at 2:00 p.m.
End time: June 12, 2025, at 5:00 p.m.
During this period, all LISTSERV functions will be unavailable. Please note that users will not be able to send or receive messages via the LISTSERV service, nor will they be able to access LISTSERV administrative functions. Senders are encouraged to send any urgent LISTSERV messages either before the outage window or after it.
Once the upgrade is completed, there will be no material change to the end user experience or LISTSERV administrative functions except for the list creation process and the LISTSERV web interface. Refer to these knowledge base articles for changes to list creation and the new web interface:
We apologize for any inconvenience this may cause and appreciate your understanding and support as we work to improve your LISTSERV experience.
Should you have any concerns or questions, please contact help.desk@utoronto.ca.
Thank you for your patience and cooperation.
Kind regards,
Enterprise Applications & Solutions Integration (EASI)
Information Technology Services, University of Toronto
215 Huron Street, Toronto
Ontario M5S 1A2