Dear ROSI users,

*** This e-mail is sent on behalf of University Registrar’s Office, Student Accounts***

Please do NOT process any batch or online Change of POSt (CHOP) on Thursday, July 13 and Friday, July 14.

If you process a CHOP for a student during this period, the student’s fees will be calculated incorrectly and in a manner that will be very difficult and time-consuming for Student Accounts to correct.

The student’s ACORN Financial Account may be blocked while the corrections are made.

If you must process a CHOP for a student during this period, then you must trigger fees assessment by viewing the student’s invoice and forward an email message to bonnie.vincze@utoronto.ca.

University Registrar’s Office, Student Accounts is testing the Fall 2023-Winter 2024 session fees assessment process during this period, and if the testing is successful, fees assessment will be turned ‘ON’ at 5pm on Friday, July 14 and fees will be available to view on ROSI on Monday, July 17.

Your co-operation is greatly appreciated.

Sincerely,
Student Information Systems

Hi everyone,

We’d like to provide an update regarding technical issues experienced by students during last week’s course enrolment in ACORN.

Our teams prioritized investigation into the issues and made system changes in preparation for course enrolment at UTSC and UTM this week. We also worked with these divisions to communicate with students. On July 5, UTSC students experienced slower enrolment times, however, these times were an improvement over the previous week. The team continued the investigation and found the root cause of the issue and changes were made on the afternoon of July 5. UTM’s enrolment this morning went smoothly with very minimal delays.

We will continue to monitor our systems on upcoming enrolment days, and we ask staff to limit use of ROSI-related processes that may place additional burden on the system during enrolment days next week:

• Monday, July 10, 8:45 AM-2:00 PM (ARTSC/ARCLA Year 4/5 enrolment)
• Tuesday, July 11, 7:45-9:00 AM (UTSC Year 3 enrolment)
• Wednesday, July 12, 8:45-1:00 PM (ARTSC/ARCLA Year 3 enrolment)
• Thursday, July 13 5:45-10:00 AM (APSC all and UTSC/UTM Year 2)

During the above times, please avoid running these processes if possible:

• ROSI downloads
• ROSI batch jobs
• ROSI admissions correspondence batch printing
• ROSI Express reports
• Degree Explorer reports and program assessments
• Student Records Web Services (SRWS) API

Thank you for your patience while we worked to resolve the issue. We will provide further updates as enrolment continues.

Sincerely,
Student Information Systems

Hi everyone,

In an effort to enhance security, starting August 9 students who have already signed up for UTORMFA will be prompted to use multi-factor authentication when logging in to ACORN along with their UTORid.

New students who have not enrolled in UTORMFA within the 14-day period after setting up their UTORid will be blocked from all U of T applications, including ACORN, until they complete their enrolment.

Alumni and new students who have not yet converted their JOINid to UTORid can continue to access ACORN using their JOINid without UTORMFA authentication.

Please update any divisional materials that reference the ACORN login process.

Questions? View U of T’s UTORMA Policy and FAQs (see the “Students” section at the bottom of the page).

If you have other questions, please contact Rodney Branch, Manager of Client Services and Process Integration, at rodney.branch@utoronto.ca

Thank you for your support in making this improvement.

Sincerely,
Student Information Systems

Hi everyone,

This is a quick update for ROSI users as fall/winter course enrolment continues for students (UTM Year 3) in ACORN this morning beginning at 8:00 a.m. Yesterday morning during UTSC Year 1 course enrolment, we received a few reports from staff who got the following error when logging in to ROSI:

If you encounter this error when accessing ROSI on a course enrolment day, please refresh your browser and try again. You may get a pop-up prompt – proceed with ‘Continue’ and the application should return. The issue is intermittent and related to the system load, and should resolve itself after a refresh or two.

Sincerely,
Student Information Systems

To all ROSI / ROSI Express / Degree Explorer Users:

Further to last week’s memo regarding technical issues experienced by students during course enrolment in ACORN, out of precaution we are asking staff users to limit use of ROSI-related processes that may place additional burden on the system during the following enrolment days this week:

• Wednesday, July 5, 7:45-10:00 AM (UTSC Year 1 enrolment)
• Thursday, July 6, 7:45-10:00 AM (UTM Year 3 enrolment)

During the above times, please avoid running these processes if possible:

• ROSI downloads
• ROSI batch jobs
• ROSI admissions correspondence batch printing
• ROSI Express reports
• Degree Explorer reports and program assessments
• Student Records Web Services (SRWS) API
• RXP REST API

Thank you for your cooperation while we continue to work on a resolution to the ACORN technical issues.

Sincerely,
Student Information Systems

Hi Everyone,

ACORN experienced technical issues during course enrolment yesterday and today. The SIS team has been investigating the issue and has determined where the issue is occurring. The team is actively working towards determining the root cause and identifying possible solutions.

We are corresponding directly with divisions who have active course enrolment to work on mitigation strategies and support, and will be providing an update to everyone once we have more information regarding the issue and solution.

Currently, ACORN functionality has returned to normal and the team will continue to monitor should any other issues arise.

Sincerely,
Student Information Systems