Dear AMS SAP GUI users,

Please note that the Administrative Management System (AMS) will not be available for SAP GUI users from Wednesday, July 9, 2025 at 5 p.m. to Thursday, July 10 at 5 a.m. This outage will allow for the preparation for the across-the-board (ATB) increase for USW staff.

All other AMS web-based systems, including Administrative Academic Appointments (AAA), Expense Reimbursement Direct Deposit (ERDD), My Research, Capital Project Portal, Invoice Workflow, Employee Self-Service (ESS), Manager Self-Service (MSS), EvoSuite Applications, SAP Asset Manager Mobile, and Fiori Launchpad Reporting will remain available during this time.

See our System Availability page for ongoing information on system status.

Sincerely,
Enterprise Applications & Solutions Integration

Dear AMS Users,

As you may be aware, following the recent renewal of the AMS certificate, some users have been encountering the error shown below when logging into the AMS SAP GUI.

On June 9, we sent a memo providing a temporary workaround for affected users.

After further investigation, we have identified that the issue is due to some devices missing a USERTrust ECC Certification Authority root certificate issued by Sectigo, our certificate authority.

We have sent departmental IT administrators instructions on how to add this certificate to affected machines and remove the previously communicated workaround – it is important to re-enable encryption to ensure your data remains protected and secure.

Please contact your administrator if you have been affected by this issue

Sincerely
Enterprise Applications & Solutions Integration (EASI)

Dear Divisional IT Administrators,

As you may be aware, we sent a memo on June 10 regarding an error some AMS SAP GUI users were receiving when logging in.

After further investigation, we identified that the issue is due to some devices missing a USERTrust ECC Certification Authority root certificate issued by Sectigo, our certificate authority.

Please use the instructions below, provided by Information Security, to add the root certificate to affected users’ machines, which will help to prevent similar issues.

Instructions:

• Please refer to the IT Knowledgebase article KB0015962: SAP GUI – peer certificate path not trusted error to resolve the issue.
• The workaround instructions provided earlier are no longer recommended. Please use these instructions to remove the workaround – it is important to re-enable encryption to ensure your data remains protected and secure.

If there are questions about AMS SAP GUI, please contact us through the Divisional SAP GUI Support Teams Channel.

We will also be communicating with end users via the AMS listserv tomorrow morning, instructing them to contact their departmental IT administrators for assistance.

Thank you for your assistance in helping to resolve this issue.

Sincerely,
Enterprise Applications & Solutions Integration (EASI) and
Information Security