After upgrading, ensure that you have updated your account settings in any mail clients you use, such as Outlook, Apple Mail, Thunderbird, etc. Step-by-step documentation is available for various configurations in the Information Commons Knowledge Base > Email category.

If you access your email through a third-party app such as Samsung Email, check this list to see if it is compatible with UTmail+.

The Office 365 (UTmail+) email service offers significant improvements over legacy UTORmail accounts, including:

• • • Increased default storage capacity (from 200 MB on UTORmail to 50,000 MB or more).  
    • Can be configured for desktops, laptops, phones and tablets, as well as web access.  
    • Productivity features including calendaring, notifications and seamless integration with Microsoft 365 products and services in use at U of T.  
    • Security features including automatic linkage with UTORMFA (U of T’s multi-factor authentication service), improved spam filtering and phish reporting.  
    • Built-in accessibility features for reading and writing emails.  

To learn more about Office 365 (UTmail+) features, please see the UTmail+ summary page.

General resources on how to use Microsoft-based email:  

• • • Staff and faculty can access instructor-led and self-learning courses through the EASI Microsoft 365 Training Centre.
    • Tips and tricks from the Information Commons Knowledge Base: help.ic.utoronto.ca > Knowledge Base > Email + Office 365 Apps > UTmail+.
    • Microsoft’s own documentation for getting started with email.

All University of Toronto email accounts are subject to relevant guidelines and policies as described here.

Note that inappropriate account usage, including for commercial or personal gain, can result in immediate termination of the account. 

 

While the Digital Workplace will be sending out legitimate notices to community members regarding their email accounts, it is important to remember that malicious actors often disguise fraudulent emails as email upgrade notices. For this reason, please note that legitimate UTORmail end of service notices will always meet the following criteria:  

• Notices will be sent from a U of T departmental utoronto.ca email address, a U of T listserv or your local IT staff (if applicable).  
• Notices will indicate which unit or department of the University you can contact for more information.  
• Notices will NOT ask you to upgrade an eligible email account by:  
  • • Responding to an unsolicited email with personal information.  
    • Opening an email attachment.  
    • Clicking on a button embedded in an email, or a link in an email that conceals its destination (such as links that say “click here“).  
    • Sending a text/SMS message. 

If you receive an end of service notice that does not meet these criteria, do not respond to it or click on any links it contains. Forward it on to the Information Security team at report.phishing@utoronto.ca and then delete the email. Reminder: The University of Toronto will NEVER ask you to divulge your passwords to its staff in order to gain access to systems.

For more information on phishing and protecting yourself online, please see Information Security’s Security Matters website.