Connect+Learn: Upcoming sessions for April 15-23

Connect and Learn banner with puzzle pieces

EASI is excited to announce that we have expanded our Connect+Learn training initiative to give University staff members access to additional collaborative lunchtime learning opportunities. Over the next few weeks, EASI will offer training sessions on topics including OneDrive, SharePoint, Teams and connecting remotely to ROSI and AMS. 

Please reference EASI’s Connect+Learn page for a full list of sessions. Teams meeting links will be added to the session list prior to the designated meeting times.


Background:

For those unfamiliar with this new initiative, Connect+Learn offers lunchtime learning sessions on University enterprise applications and the opportunity for colleagues to connect for great conversation. The Connect+Learn sessions cover a wide range of topics. Each session features a brief 15-minute presentation followed by a question and answer discussion.


Upcoming sessions:

Wednesday, April 15, 12 p.m. – Working with Documents in SharePoint Online

This session will focus on working with documents in SharePoint. We’ll cover basic functionality for new users as well as discussing some more advanced topics.

Topics include:

  • Sharing and copying links
  • Editing in the browser and desktop
  • Versioning
  • Folders and metadata (columns) and when to use each
+16477941609   (Toll)
Conference ID: 673 971 485#

Thursday, April 16, 12 p.m. – Teams (Channels, Content and Collaboration)

This session will provide an introduction to using Teams for channels, content and collaboration. Topics covered will include:

  • How to request a new team
  • The difference between teams and channels
  • Navigating individual teams
  • Good practices for running teams on Teams
  • Collaborating on shared documents
+16477941609   (Toll)
Conference ID: 709 405 213#

Monday, April 20, 12 p.m. – OneDrive for New Users

This session will provide an introduction to OneDrive for new users. Topics covered will include:

  • Good practices for using OneDrive
  • Uploading files to OneDrive
  • Syncing OneDrive with your computer files
  • Using OneDrive to send and edit email attachments
+16477941609   (Toll)
Conference ID: 997 880 216#

Tuesday, April 21, 12 p.m. – Using the Enterprise Service Centre: Employee Offboarding

Offboarding employees from IT services has become easier than ever. This session will provide a walk-through of using the Enterprise Service Centre to offboard employees from IT services. It will be followed by a question and answer session.

+16477941609   (Toll)
Conference ID: 953 533 710#

Wednesday, April 22, 12 p.m. – An Introduction to AMS/SAP

What is AMS/SAP? Who uses it? How do you access it? This session will provide an overview of AMS/SAP from EASI’s expert AMS team. Join us for a brief presentation followed by a question and answer session.

+16477941609   (Toll)
Conference ID: 350 030 01#

 

EASI’s role in remote work rush

Illustration of hands using laptop with icons floating around

It’s been a challenging time for everyone at the University of Toronto to adjust to the realities of COVID-19 and working remotely. But since the beginning of March, Enterprise Applications & Solutions Integration (EASI), along with the rest of Information Technology Services (ITS), has risen to the occasion, helping users to stay connected while working efficiently.

How did EASI make an impact?

AMS Availability AMS now opens 2 hours earlier with a start time of 5 a.m.

Enterprise Service Centre Average Incidents – 120% increase

Digital Workplace Average Incidents – 78% increase

SharePoint

  • Site creation – 96% increase
  • Total number of files = 4.7M – 24.6% increase
  • Daily number of files viewed or edited – 100% increase

OneDrive total number of files = 81.8M – 5.4% increase

Average daily # of Teams meetings – 864% increase

EASI Website

  • Shared Services O365 Pageviews – 1,517% increase
  • Shared Services O365 – OneDrive Pageviews – 1,209% increase
  • Shared Services O365 – Teams Pageviews – 3,354% increase

          

Other solutions to meet the challenges of remote work include:

  • A new staff and faculty absence declaration form on ServiceNow and associated dashboards/reports
  • New absence COVID19 wage types and payroll fast entry upload tools on HRIS for current circumstances
  • Expansion of the student absence declaration tool on ACORN and new ROSI Express reports for divisions and units
  • Adjustments to ACORN and ROSI to communicate changes to current exam schedules and on-line course delivery for summer timetables
  • Additional Digital Workplace remote desktop servers and software services for our clients
  • Integration of new email and ServiceNow accounts into the strategic communication site for the public
  • New service protocols and security procedures to ensure bulk email messages are delivered to students, faculty and staff
  • Transition of regular in-class Tableau training sessions to a new Teams online learning delivery format allowing for continued support of divisional analytics projects and teams
  • Rapid expansion of the online tuition deposit and support to divisions and graduate units to reduce the volume of mail-in cheques
  • Enhancements to ROSI, ACORN and Degree Explorer to extend availability of CR/NCR options in several divisions and extension of this feature for selected graduate and professional divisions
  • A new email banner, alerting users to emails received outside of the U of T to reduce phishing attacks
  • Many, many knowledge articles and input into the new EASI resource pages and the ITS preparedness site across all teams
  • Consultative advice from our BI/Technical teams as requested from COVID-19 data scientists, external to the university, in the use of cloud based technologies

EASI has also recently launched a new Connect + Learn series, featuring lunchtime learning sessions on U of T’s enterprise applications. Check back frequently to see what sessions are being offered.

Thanks to the EASI team and all of ITS for helping to get everyone set up and ready to work remotely!

AMS now available starting at 5 a.m.

Recognizing the recent demand for flexible work hours, U of T’s Administrative Management Systems (AMS) are now available two hours earlier starting at 5 a.m.

See all system availability and stay up to date on upcoming planned outages.

This initiative is part of Enterprise Applications and Solutions Integration’s (EASI) continuing efforts to improve AMS availability, including increasing system availability to 90 per cent up time in June 2019.

In the future, EASI will continue to improve processes to provide more streamlined and convenient services for a better user experience.

Update to Microsoft Teams document behaviour

To best support the Microsoft 365 Education customers worldwide and accommodate new growth and demand during these unprecedented times, Microsoft is making a temporary adjustment to Office document behavior within Microsoft Teams for students and teachers.

How does this affect me?
For students and teachers working with Office documents in Microsoft Teams, we are beginning to roll out a temporary change where there will be an additional step in order to edit a document. This is a change from current behavior that allows users to go straight to edit mode when clicking on a document in the “Files” tab of a channel, a conversation, or from inside an assignment.

In all cases, upon clicking on the document, users will first see the document in view mode – they will be able to see the document content, but not make changes.

In order to edit the document, users need to click on the options in the top right of the white bar above the document content and select “Open in Browser” or (for users with Office for Windows installed on their device) “Open in Desktop App”. This will open the document in Office in a separate window from Teams and allow the user to make changes.

What do I need to do to prepare for this change?

No action is necessary, this change will happen automatically. We recommend notifying users proactively if possible, so that they continue to understand how to edit their Word documents in Microsoft Teams without interruption.

Microsoft making temporary adjustments to select non-essential capabilities. We do not expect these changes to have significant impact on the end users experience but wanted to make you aware.

Additional changes to Teams

  • How often Microsoft checks for presence
  • The interval in which we show when the other party is typing
  • Video resolution

 

Using ROSI Remotely

This session will be an occasion for ROSI users to share their experiences and insights from using ROSI remotely. In this session we will cover:

  • What you need to be able to connect to ROSI
  • How to connect to ROSI from home when using your work computer, or when using a remote desktop service
  • How to manage confidential information in your browser while using ROSI
  • FAQs and known issues to connect to ROSI

Resources

SharePoint for Site Admins

Are you a new SharePoint site owner or administrator?
In this session we will introduce you to the basics of site administration:

  • Finding settings
  • Permission basics
  • Creating libraries and lists
  • And more…

This session will feature a brief 15-minute presentation followed by a question and answer discussion so bring your questions.

Resources